IPCC Enterprise Gateway Deployments: A conferenced in agent loses the connection when the agent who first received the call hangs up

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For further information on this topic, see ''Configuring Trunks'' in the Cisco Unified Communications Manager Administration Guide.
For further information on this topic, see ''Configuring Trunks'' in the Cisco Unified Communications Manager Administration Guide.
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</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1)</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
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</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1) and 8.0</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
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[[Category:Unified CCE, Release 8.0]]

Latest revision as of 23:53, 12 March 2010

A conferenced in agent loses the connection when the agent who first received the call hangs up

Problem Summary A conferenced in agent loses the connection when the agent who first received the call hangs up.

The call flow: (1) X initiates a call and the call goes through Unified CVP and then Unified ICME. (2) Unified ICME routes the call to Agent A on Unified CM cluster 1. (3) Agent A conferences the call with Unified IP IVR on Unified CM cluster 2. (4) Agent B on Unified CM cluster 2 becomes available and his phone rings. (5) Agent A releases the call. (6) Agent B answers the call and loses the connection.

Error Message None
Possible Cause In the Unified CM configuration for an inter-cluster (non-gatekeeper controlled) trunk, Media Termination Point Required had not been checked.

Media Termination Point Required is used to indicate whether a media termination point (MTP) is to implement features that H.323 does not support (such as hold and transfer).

Recommended Action In the Unified CM configuration for an inter-cluster (non-gatekeeper controlled) trunk, you must check (turn on) Media Termination Point Required for the Non-Gatekeeper Controlled ICT trunk on cluster 1 which communicates with Cluster 2 so that the voice path is maintained between Agent B and X (the customer).

For further information on this topic, see Configuring Trunks in the Cisco Unified Communications Manager Administration Guide.


Release Release 7.5(1) and 8.0
Associated CDETS # None.

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