ICM subsystem if in OUT OF SERVICE state from IVR side and also the VRU PIM stays in IDLE state rather than ACTIVE state in the ICM peripheral gateway.
Revision as of 15:20, 9 April 2010 by Cchetty
ICM subsystem is in OUT_OF_SERVICE state in IVR
|Problem Summary||ICM subsystem is in OUT_OF_SERVICE state in IVR.|
|Error Message||IVR calls are failing.|
|Possible Cause||This may be because IVR can not connect to the VRU PIM on the Peripheral Gateway. Please check if the VRU connection port on IVR and PG are both configured to the same port. The default VRU connection port is 5000 which is opened for PG connection. IVR can not connect with PG if it is using any other port.|
|Recommended Action||Change the VRU port to use the same port as that of PG and restart IPIVR Engine. Verify that ICM subsystem is in ACTIVE state in IPIVR.|
|Associated CDETS #||None.|