ICM Gateway Process: goes OOS

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{{Template:Required Metadata}}
 
== ICM Gateway Process goes OOS ==
== ICM Gateway Process goes OOS ==
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:# View the available log files from the CLI: file list activelog mmca/logs/runtime.
:# View the available log files from the CLI: file list activelog mmca/logs/runtime.
:# View the appropriate log file from the CLI: file view activelog mmca/logs/runtime/LOGILENAME.
:# View the appropriate log file from the CLI: file view activelog mmca/logs/runtime/LOGILENAME.
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:# If you see a false update (%MMCA__ICMGW-6-SERVER_READINESS_UPDATE:%[ready=false], then the Gateway is instructed by the Infrastructure to shut down.
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:# If you see a false update, then the Gateway is instructed by the Infrastructure to shut down (%MMCA__ICMGW-6-SERVER_READINESS_UPDATE:%[ready=false]).
:# Is the PG OK?
:# Is the PG OK?
:# Did the other side of the PG take over?
:# Did the other side of the PG take over?
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|-
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! '''Release'''
! '''Release'''
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| Release 7.6(1).
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| Release 7.6(1) and Release 8.0(1)
|-
|-
! '''Associated CDETS #'''
! '''Associated CDETS #'''

Latest revision as of 20:45, 14 September 2010

ICM Gateway Process goes OOS

Problem Summary The Unified ICM Gateway Process is out-of-service (OOS).
Error Message None.
Possible Cause Multiple reasons described below.
Recommended Action
  1. Is the server readiness state changed to false? Search for SERVER_READINESS_UPDATE in the Runtime log.
  2. View the available log files from the CLI: file list activelog mmca/logs/runtime.
  3. View the appropriate log file from the CLI: file view activelog mmca/logs/runtime/LOGILENAME.
  4. If you see a false update, then the Gateway is instructed by the Infrastructure to shut down (%MMCA__ICMGW-6-SERVER_READINESS_UPDATE:%[ready=false]).
  5. Is the PG OK?
  6. Did the other side of the PG take over?
  7. Did the network go down?
Release Release 7.6(1) and Release 8.0(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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