http://docwiki.cisco.com/w/index.php?title=ICM_Gateway_Process:_Call_failure&feed=atom&action=history 2013-06-19T03:55:28Z Revision history for this page on the wiki MediaWiki 1.16.0 http://docwiki.cisco.com/w/index.php?title=ICM_Gateway_Process:_Call_failure&diff=25115&oldid=prev 2009-12-18T19:25:10Z

<p>Bot: Adding {{Template:Required Metadata}}</p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 19:25, 18 December 2009</td> </tr><tr><td colspan="2" class="diff-lineno">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">{{Template:Required Metadata}}</ins></div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Call failure ==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Call failure ==</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> </table>

Docwikibot http://docwiki.cisco.com/w/index.php?title=ICM_Gateway_Process:_Call_failure&diff=17882&oldid=prev 2009-06-17T23:02:41Z

<p>1 revision</p> <table style="background-color: white; color:black;"> <tr valign='top'> <td colspan='1' style="background-color: white; color:black;">← Older revision</td> <td colspan='1' style="background-color: white; color:black;">Revision as of 23:02, 17 June 2009</td> </tr></table>

Cchetty http://docwiki.cisco.com/w/index.php?title=ICM_Gateway_Process:_Call_failure&diff=17881&oldid=prev 2009-06-17T22:55:08Z

<p><span class="autocomment"></span></p> <table style="background-color: white; color:black;"> <tr valign='top'> <td colspan='1' style="background-color: white; color:black;">← Older revision</td> <td colspan='1' style="background-color: white; color:black;">Revision as of 22:55, 17 June 2009</td> </tr></table>

Cchetty http://docwiki.cisco.com/w/index.php?title=ICM_Gateway_Process:_Call_failure&diff=17878&oldid=prev 2009-06-17T22:54:37Z

<p><span class="autocomment"></span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 22:54, 17 June 2009</td> </tr><tr><td colspan="2" class="diff-lineno">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>== <del class="diffchange diffchange-inline">&lt;Tip Title&gt; </del>==</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>== <ins class="diffchange diffchange-inline">Call failure </ins>==</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>{| border=&quot;1&quot;</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>{| border=&quot;1&quot;</div></td></tr> </table>

Cchetty http://docwiki.cisco.com/w/index.php?title=ICM_Gateway_Process:_Call_failure&diff=17696&oldid=prev 2009-06-10T22:11:18Z

<p>1 revision</p> <table style="background-color: white; color:black;"> <tr valign='top'> <td colspan='1' style="background-color: white; color:black;">← Older revision</td> <td colspan='1' style="background-color: white; color:black;">Revision as of 22:11, 10 June 2009</td> </tr></table>

Cchetty http://docwiki.cisco.com/w/index.php?title=ICM_Gateway_Process:_Call_failure&diff=17695&oldid=prev 2009-06-10T21:21:21Z

<p><span class="autocomment"></span></p> <p><b>New page</b></p><div>== &lt;Tip Title&gt; ==<br /> <br /> {| border=&quot;1&quot;<br /> |-<br /> ! '''Problem Summary'''<br /> | The call fails in Unified ICM or is routed to the wrong Assignment Queue (AQ).<br /> |-<br /> ! '''Error Message'''<br /> | None.<br /> |-<br /> ! '''Possible Cause'''<br /> | If the ROUTE_REQUEST is not found in the runtime log, the call fails in Unified ICM.<br /> |-<br /> ! '''Recommended Action'''<br /> | <br /> :* Does the ICM Gateway Process on the runtime server receive the routing request from the Contact Manager? Search for ROUTE_REQUEST in the runtime log.<br /> ::* View the available log files from the CLI: file list activelog mmca/logs/runtime.<br /> ::* View the appropriate log file from the CLI: file view activelog mmca/logs/runtime/LOGILENAME.<br /> ::* If not found, the call fails before it reaches the ICM Gateway Process on the runtime server.<br /> :* Does the ICM Gateway process on the runtime receive the routing response from the PIM? Search for ROUTE_SELECT in the log. If not found, the call fails in Unified ICM.<br /> :* Does the RouteSelected value in the ROUTE_SELECT log message match the Incoming label for the AQ to which the call is routed? If not, the call is routed to the wrong AQ.<br /> |-<br /> ! '''Release'''<br /> | Release 7.6(1).<br /> |-<br /> ! '''Associated CDETS #'''<br /> | None.<br /> |-<br /> |}<br /> <br /> [[Category:Unified Expert Advisor, Release 7.6(1)]]</div>

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