How to escalate an issue to IPCBU JTAPI team

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! '''Recommended Action'''
! '''Recommended Action'''
| <ol>
| <ol>
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<li>Use the link: http://zed.cisco.com/jira/secure/CreateIssue!default.jspa
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<li>Use the link: http://cti-jira:8080/browse/JTAPI
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<li>Set Project = Cisco JTAPI API Triage and Issue Type = Task. Click Next
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<li>Click on Create: Task Or click on Create Issue and set Project = Cisco JTAPI API Triage and Issue Type = Task. Click Create
<br>Fill in the Summary and Description. Include the SR number in Description for customer escalations
<br>Fill in the Summary and Description. Include the SR number in Description for customer escalations
<li>Set Component = From UCCX. Set the Priority and Version = JTAPI client version where problem is seen.
<li>Set Component = From UCCX. Set the Priority and Version = JTAPI client version where problem is seen.

Latest revision as of 04:10, 14 June 2010

How to escalate an issue to IPCBU JTAPI team

Problem Summary An issue was seen in JTAPI client.
Error Message NA
Possible Cause
Recommended Action
  1. Use the link: http://cti-jira:8080/browse/JTAPI
  2. Click on Create: Task Or click on Create Issue and set Project = Cisco JTAPI API Triage and Issue Type = Task. Click Create
    Fill in the Summary and Description. Include the SR number in Description for customer escalations
  3. Set Component = From UCCX. Set the Priority and Version = JTAPI client version where problem is seen.
  4. Click Create.
  5. FYI: The mailer to contact JTAPI client team is jtapi-dev (mailer list). But escalations are entertained only when they are escalated through the above procedure.
Release Release 7.0(1) onwards
Associated CDETS # NA

Rating: 0.0/5 (0 votes cast)

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