How to escalate an issue to IPCBU JTAPI team

(Difference between revisions)

Latest revision as of 04:10, 14 June 2010

Problem Summary	An issue was seen in JTAPI client.
Error Message	NA
Possible Cause
Recommended Action	Use the link: http://cti-jira:8080/browse/JTAPI Click on Create: Task Or click on Create Issue and set Project = Cisco JTAPI API Triage and Issue Type = Task. Click Create Fill in the Summary and Description. Include the SR number in Description for customer escalations Set Component = From UCCX. Set the Priority and Version = JTAPI client version where problem is seen. Click Create. FYI: The mailer to contact JTAPI client team is jtapi-dev (mailer list). But escalations are entertained only when they are escalated through the above procedure.
Release	Release 7.0(1) onwards
Associated CDETS #	NA

Rating: 0.0/5 (0 votes cast)

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 ! '''Recommended Action'''
 | <ol>
-<li>Use the link: http://zed.cisco.com/jira/secure/CreateIssue!default.jspa
+<li>Use the link: http://cti-jira:8080/browse/JTAPI
-<li>Set Project = Cisco JTAPI API Triage and Issue Type = Task. Click Next
+<li>Click on Create: Task Or click on Create Issue and set Project = Cisco JTAPI API Triage and Issue Type = Task. Click Create
 <br>Fill in the Summary and Description. Include the SR number in Description for customer escalations
 <li>Set Component = From UCCX. Set the Priority and Version = JTAPI client version where problem is seen.