How to escalate an issue to IPCBU JTAPI team

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(How to escalate an issue to IPCBU JTAPI team)
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How to escalate an issue to IPCBU JTAPI team

Problem Summary An issue was seen in JTAPI client.
Error Message NA
Possible Cause
Recommended Action
  1. Use the link: http://zed.cisco.com/jira/secure/CreateIssue!default.jspa
  2. Set Project = Cisco JTAPI API Triage and Issue Type = Task. Click Next
    Fill in the Summary and Description. Include the SR number in Description for customer escalations
  3. Set Component = From UCCX. Set the Priority and Version = JTAPI client version where problem is seen.
  4. Click Create.
  5. FYI: The mailer to contact JTAPI client team is jtapi-dev (mailer list). But escalations are entertained only when they are escalated through the above procedure.
Release Release 7.0(1) onwards
Associated CDETS # NA

Rating: 0.0/5 (0 votes cast)

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