Set Project = Cisco JTAPI API Triage and Issue Type = Task. Click Next
Fill in the Summary and Description. Include the SR number in Description for customer escalations
Set Component = From UCCX. Set the Priority and Version = JTAPI client version where problem is seen.
Click Create.
FYI: The mailer to contact JTAPI client team is jtapi-dev (mailer list). But escalations are entertained only when they are escalated through the above procedure.
