How to analyze the core file

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Problem Summary How to analyze the core file?
Error Message N/A.
Where to find Refer to How to check if a process crashed for the location of the core dumps and how to collect them.
Recommended Action
  • Copy the dump to a machine running similar CCX version.
  • run 'gdb -c <core file path> <exe path>' (exe path is the path of the service executable)
    • Executable name would be part of the dump file name (core.19841.6.UCCX_Engine.1267009557)
    • Executable file path of a few CCX services
      • Engine : /opt/cisco/uccx/bin/UCCX_Engine
      • CVD : /opt/cisco/uccx/bin/UCCX_Cvd
      • etc
  • Output of gdb would be something similar
   gdb -c /var/log/active/core/core.19841.6.UCCX_Engine.1267009557 /opt/cisco/uccx/bin/UCCX_Engine
   Loaded symbols for /usr/local/thirdparty/java/jdk1.6.0_17/jre/lib/i386/
   Reading symbols from /opt/cisco/uccx/lib/
   Loaded symbols for /opt/cisco/uccx/lib/
   #0  0x008037a2 in _dl_sysinfo_int80 () from /lib/
  • run backtrace 'bt' command for the full stack trace
   (gdb) bt
   #0  0x008037a2 in _dl_sysinfo_int80 () from /lib/
   #1  0x0025b825 in raise () from /lib/tls/
   #2  0x0025d289 in abort () from /lib/tls/
   #3  0x0102fb9f in os::abort () from /usr/local/thirdparty/java/j2sdk/jre/lib/i386/server/
   #4  0x01152b81 in VMError::report_and_die () from /usr/local/thirdparty/java/j2sdk/jre/lib/i386/server/
   #5  0x01153771 in crash_handler () from /usr/local/thirdparty/java/j2sdk/jre/lib/i386/server/
   #6  <signal handler called>
   #7  0x01009d42 in methodOopDesc::name_and_sig_as_C_string () from /usr/local/thirdparty/java/j2sdk/jre/lib/i386/server/
   #8  0x00dec813 in frame::print_on_error () from /usr/local/thirdparty/java/j2sdk/jre/lib/i386/server/
   #9  0x01152107 in VMError::report () from /usr/local/thirdparty/java/j2sdk/jre/lib/i386/server/
   #10 0x01152aba in VMError::report_and_die () from /usr/local/thirdparty/java/j2sdk/jre/lib/i386/server/
   #11 0x010363ac in JVM_handle_linux_signal () from /usr/local/thirdparty/java/j2sdk/jre/lib/i386/server/
   #12 0x01032624 in signalHandler () from /usr/local/thirdparty/java/j2sdk/jre/lib/i386/server/
   #13 <signal handler called>
   #14 0x05a368e1 in Java_com_cisco_alarmutil_GenericAlarmJNI_sendAlarmwithDataType
   (env=0x74732c6d, obj=0x3d657461, message=0x54554853, messageParams=0x4e574f44,
   _catalogID=0x32202c5d) at /usr/lib/gcc/i386-redhat-linux/3.4.6/include/jni.h:1384
  • Report to DE and provide the stack trace and the core dump file.
  • DE would debug the problematic code reported in the stack trace.
Release Release 8.0(1)
Associated CDETS # NA

Rating: 5.0/5 (2 votes cast)

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