Hosted Collaboration Solution Release 9.2(1) Documentation

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* A platform that interoperates with service provider networks and their applications.  
* A platform that interoperates with service provider networks and their applications.  
* A comprehensive management tool.
* A comprehensive management tool.
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<meta name="keywords" content="HCS, Hosted Collaboration Solution, Service Fulfillment, Service Assurance, Solutions, solution, documentation, solution documentation, solution document, solution documents, SF, SA, HCMF, HCM-F"></meta>  
<meta name="keywords" content="HCS, Hosted Collaboration Solution, Service Fulfillment, Service Assurance, Solutions, solution, documentation, solution documentation, solution document, solution documents, SF, SA, HCMF, HCM-F"></meta>  
'''This wiki page consolidates and catalogues the Documentation resources that are available for Cisco HCS Release 9.2(1).'''  
'''This wiki page consolidates and catalogues the Documentation resources that are available for Cisco HCS Release 9.2(1).'''  
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{| class="wikitable" border="2" cellspacing="0" cellpadding="5" bgcolor="yellow"
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! <font size="2">'''Please note''':
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The documents linked from this page are intended for Cisco partners and customers.
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You may need to sign in to Cisco.com with your credentials in order to see them listed online.</font>
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|}
== HCS Solution-level and Functional-level Documentation - Release 9.2(1) ==
== HCS Solution-level and Functional-level Documentation - Release 9.2(1) ==
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|rowspan="1" width="10%"|<font size="3">'''Plan'''</font>
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|rowspan="3" width="10%"|<font size="3">'''Plan'''</font>
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/solution-reference-network-design-921.pdf Solution Reference Network Design for Cisco Hosted Collaboration Solution 9.2(1)]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/solution-reference-network-design-921.pdf Solution Reference Network Design for Cisco Hosted Collaboration Solution 9.2(1)]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/solution-reference-network-design-921.pdf Release 9.1(1)]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/solution-reference-network-design-921.pdf Release 9.1(1)]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Planning_Guide_for_Cisco_Hosted_Collaboration_Solution_Service_Assurance_921.pdf Planning Guide for Cisco Hosted Collaboration Solution Service Assurance 9.2(1)]
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The '''Service Assurance Planning Guide''' helps customers to plan Service Assurance and to provide customers with the information they need to plan the installation of Cisco Hosted Collaboration Solution Service Assurance components.
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Planning_Guide_for_HCS_Service_Fulfillment_921.pdf Planning Guide for Cisco Hosted Collaboration Solution Service Fulfillment 9.2(1)]
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The '''Service Fulfillment Planning Guide''' provides customers with the information that they require to plan the installation and configuration of HCS Service Fulfillment components.
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Cisco-hcs-921-upgrade-guide.pdf Upgrade Guide for Cisco Hosted Collaboration Solution 9.2(1)]  
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Cisco-hcs-upgrade-guide-921-sept27.pdf Upgrade Guide for Cisco Hosted Collaboration Solution 9.2(1)]  
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The '''Upgrade Guide''' provides a high-level view of the upgrade of a Cisco Hosted Collaboration Solution (HCS) system. The document includes information related to upgrade strategies and discusses the upgrade sequence emphasizing the order in which components are to be upgraded. Specific product documentation is referenced for detailed upgrade instructions.
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The '''Upgrade Guide''' provides a high-level view of the upgrade of a Cisco Hosted Collaboration Solution (HCS) system. The document includes information related to upgrade strategies and discusses the upgrade sequence emphasizing the order in which components are to be upgraded. The guide references specific product documentation for detailed upgrade instructions.
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* [https://communities.cisco.com/docs/DOC-32512 Release 9.1(1)]  
* [https://communities.cisco.com/docs/DOC-32512 Release 9.1(1)]  
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|rowspan="12"|<font size="3">'''Maintain'''</font>
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|rowspan="9"|<font size="3">'''Maintain'''</font>
|colspan="3" style="background:#E0E0E0;"|
|colspan="3" style="background:#E0E0E0;"|
'''HCS Maintain Documents''' <span class="mw-headline" id="CustAdmin"></span>
'''HCS Maintain Documents''' <span class="mw-headline" id="CustAdmin"></span>
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Cisco_HCS_921_Features_for_Cisco_Unified_Communications_Manager.pdf Cisco HCS 9.2(1) Features for Cisco Unified Communications Manager]
 
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The '''Features Guide for Cisco Unified Communications Manager''' clarifies the support and provisioning approach for key Cisco Unified Communications Manager (Unified CM) features in Cisco HCS.
 
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_1_1/Renditions/CHCS_Unified_CM_Features.pdf Release 9.1(1)]
 
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Cisco_HCS_921_Features_for_Unity_Connection.pdf Cisco HCS 9.2(1) Features for Unity Connection]
 
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The '''Features Guide for Cisco Unity Connection''' clarifies the support and provisioning approach for some key Cisco Unity Connection features in Cisco Hosted Collaboration Solution (HCS).
 
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Cisco_HCS_921_Features_for_Cisco_Unified_Communications_Manager_IM_and_Presence_Service.pdf Cisco HCS 9.2(1) Features for Cisco Unified Communications Manager IM and Presence Service]
 
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The '''Features Guide for IM and Presence''' clarifies the support and provisioning approach for Cisco Unified Communications Manager IM and Presence Service features in Cisco HCS.
 
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_1_1/Renditions/CHCS_IM-and_Presence_Service_Features.pdf Release 9.1(1)]
 
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Cisco_HCS_921_Features_for_Cisco_Unified_Contact_Center.pdf Cisco HCS 9.2(1) Features for Cisco Unified Contact Center]
 
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This '''Features Guide for Cisco Unified Contact Center''' clarifies the support and provisioning approach for key Cisco Unified Contact Center features in Cisco HCS.
 
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_1_1/Renditions/CHCS_Contact_Center_Features.pdf Release 9.1(1)]
 
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|colspan="3" style="background:#E0E0E0;"|
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'''HCMF Maintain Documents'''
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'''HCM-F Maintain Documents'''
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*[http://cisco.com/en/US/partner/docs/voice_ip_comm/hcs/hcm_f/8_6_2/admin_guide/hcmf_book.html Release 8.6(2) ]
*[http://cisco.com/en/US/partner/docs/voice_ip_comm/hcs/hcm_f/8_6_2/admin_guide/hcmf_book.html Release 8.6(2) ]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/CLI_Guide_for_HCM-F_921.pdf Command Line Interface Reference Guide for Cisco Hosted Collaboration Mediation Fulfillment]
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The '''CLI Reference Guide''' provides information for administrators who are responsible for managing the Cisco Hosted Collaboration Solution. This guide requires knowledge of Cisco Hosted Collaboration Solution (HCS).
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|rowspan="5"|<font size="3">'''Reference'''</font>
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|rowspan="12"|<font size="3">'''Reference'''</font>
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Documentation_Guide_for_Cisco_Hosted_Collaboration_Solution_921.pdf Documentation Guide for Cisco Hosted Collaboration Solution Release 9.2(1)]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Documentation_Guide_for_Cisco_Hosted_Collaboration_Solution_921.pdf Documentation Guide for Cisco Hosted Collaboration Solution Release 9.2(1)]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/release-notes-for-cisco-hcs-921.pdf Release Notes for Cisco Hosted Collaboration Solution 9.2(1)]
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* [http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/9_2_1/Renditions/CHCS_BK_RAC577E9_00_release-notes-for-cisco-hcs-9_2_1.pdf Release Notes for Cisco Hosted Collaboration Solution 9.2(1)]
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'''Release Notes''' includes information on open caveats and where to find information on resolved caveats in the release.
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'''Release Notes for HCS''' includes information on open caveats and where to find information on resolved caveats in the release.
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*[http://www.cisco.com/en/US/partner/products/ps11363/prod_release_notes_list.html Release 9.1(1)]
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*[http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/9_1_1/Renditions/CHCS_BK_RABF5BDE_00_release-notes-for-cisco-hcs_9_1_1.pdf Release 9.1(1)]
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*[http://www.cisco.com/en/US/partner/products/ps11363/prod_release_notes_list.html Release 9.0(1)]
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*[http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/9_0_1/CHCS_BK_R14F5128_00_release-notes-hcs-9_0_1.pdf Release 9.0(1)]
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*[http://cisco.com/en/US/partner/docs/voice_ip_comm/hcs/rel_notes/8_6/hcs-rel_notes-862.html Release 8.6(2)]
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*[http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/rel_notes/8_6/b_HCS_rls862_Release_Notes.pdf Release 8.6(2)]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/hcmf-release-notes-for-921.pdf Release Notes for Cisco Hosted Collaboration Mediation Fulfillment 9.2(1)]
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'''Release Notes for HCMF''' includes information on open caveats and where to find information on resolved caveats in the release.
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Compatibility_Matrix.pdf Compatibility Matrix for Cisco Hosted Collaboration Solution 9.2(1)]
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* [http://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-hcs/products-device-support-tables-list.html Compatibility Matrix for Cisco Hosted Collaboration Solution]
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The '''Compatibility Matrix''' lists the compatibility releases for the components that are supported in Cisco HCS 9.2(1).
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The '''Compatibility Matrix''' lists the compatible software and hardware releases for the components of Cisco HCS. It is now in a spreadsheet format that includes all previous releases that are still supported.  
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_1_1/Renditions/Compatibility_Matrix.pdf Release 9.1(1)]
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N/A
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_0_1/Compatibility_Matrix.pdf Release 9.0(1)]
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* [http://cisco.com/en/US/partner/docs/voice_ip_comm/hcs/new_change/862es/hcs862nc.html Release 8.6(2)]
* [http://cisco.com/en/US/partner/docs/voice_ip_comm/hcs/new_change/862es/hcs862nc.html Release 8.6(2)]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Cisco_HCS_921_Features_for_Cisco_Unified_Communications_Manager.pdf Cisco HCS 9.2(1) Features for Cisco Unified Communications Manager]
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The '''Features Guide for Cisco Unified Communications Manager''' clarifies the support and provisioning approach for key Cisco Unified Communications Manager (Unified CM) features in Cisco HCS.
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_1_1/Renditions/CHCS_Unified_CM_Features.pdf Release 9.1(1)]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Cisco_HCS_921_Features_for_Unity_Connection.pdf Cisco HCS 9.2(1) Features for Unity Connection]
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The '''Features Guide for Cisco Unity Connection''' clarifies the support and provisioning approach for some key Cisco Unity Connection features in Cisco Hosted Collaboration Solution (HCS).
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* N/A
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Cisco_HCS_921_Features_for_Cisco_Unified_Communications_Manager_IM_and_Presence_Service.pdf Cisco HCS 9.2(1) Features for Cisco Unified Communications Manager IM and Presence Service]
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The '''Features Guide for IM and Presence''' clarifies the support and provisioning approach for Cisco Unified Communications Manager IM and Presence Service features in Cisco HCS.
 +
|
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_1_1/Renditions/CHCS_IM-and_Presence_Service_Features.pdf Release 9.1(1)]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Cisco_HCS_921_Features_for_Cisco_Unified_Contact_Center.pdf Cisco HCS 9.2(1) Features for Cisco Unified Contact Center]
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This '''Features Guide for Cisco Unified Contact Center''' clarifies the support and provisioning approach for key Cisco Unified Contact Center features in Cisco HCS.
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_1_1/Renditions/CHCS_Contact_Center_Features.pdf Release 9.1(1)]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/cucilync-integration-guide.pdf Cisco UC Integration for Microsoft Lync Guide for Cisco Hosted Collaboration Solution]
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The '''UC Integration for Microsoft Lync Guide''' for Cisco Hosted Collaboration Solution provides detailed information and descriptions of the Cisco UC Integration for Microsoft Office Communicator/Cisco UC Integration for Microsoft Lync functionality delivered in Cisco Hosted Collaboration Solution Release 9.2(1).
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Third-party-pbx-sip-integration.pdf Third-Party PBX SIP Integration Guide for Cisco Hosted Collaboration Solution]
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The '''Third Party PBX SIP Integration Guide''' provides the information that you need to understand, configure, and manage SIP integration for third-party PBX into a Cisco Hosted Collaboration Solution (HCS) environment.
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* [https://communities.cisco.com/docs/DOC-32516 Ordering Tool Guide for Cisco Hosted Collaboration Solution 9.1(1)]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/GSS_Ordering_Tool_Guide_for_Hosted_Collaboration_Solution.pdf Guided System Selling Tool Guide for Cisco Hosted Collaboration Solution]
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The '''Ordering Tool Guide''' provides a detailed walkthrough of the “HCS Advisor”, the HCS BOM generation tool which is part of NetformX DesignExpert. The tool asks the user details about their proposed HCS deployment and, as a result, creates a full HCS bill of materials. The BOM can then be uploaded to Cisco’s standard ordering tools.
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This '''Guided System Selling Tool Guide''' provides detailed information about the Cisco Hosted Collaboration Solution (Cisco HCS) module, the Cisco HCS bill of materials (BOM) generation tool that is part of the Guided System Selling tool.
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* [https://communities.cisco.com/docs/DOC-32516 Release 9.1(1)]
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<font size="3">'''Configure'''</font>
<font size="3">'''Configure'''</font>
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_deployment_guide_for_HCS_921.pdf Deployment Guide for Cisco Unified Communications Domain Manager 8.1.2]
 
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_License_Activation_Guide_for_HCS_921.pdf License Activation Guide for Cisco Unified Communications Domain Manager 8.1.2]
 
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_LDAP-Integration_guide_for_HCS_921.pdf LDAP Integration Guide for Cisco Unified Communications Domain Manager 8.1.2]
 
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_Advanced_Phone_Settings_for_HCS_921.pdf Advanced Phone Settings for Cisco Unified Communications Domain Manager 8.1.2]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_Advanced_Phone_Settings_for_HCS_921.pdf Advanced Phone Settings for Cisco Unified Communications Domain Manager 8.1.2]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_cucm_build_doc_for_HCS_921.pdf Unified CM Build Guide for Cisco Unified Communications Domain Manager 8.1.2]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_bulk_loader_guide_for_CiscoHCS_921.pdf Bulk Loader Guide for Cisco Unified Communications Domain Manager]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_customer_divisions_locations_for_HCS_921.pdf Customers-Divisions-Locations Loader User Guide for Cisco Unified Communications Domain Manager 8.1.2]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_high_availability_deployment_guide_vm_only_for_HCS_921.pdf Deploying a High Availability CUCDM SERVER on VMWare for Cisco Unified Communications Domain Manager 8.1.2]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_high_availability_deployment_guide_vm_only_for_HCS_921.pdf Deploying a High Availability CUCDM SERVER on VMWare for Cisco Unified Communications Domain Manager 8.1.2]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_deployment_guide_for_HCS_921.pdf Deployment Guide for Cisco Unified Communications Domain Manager 8.1.2]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_LDAP-Integration_guide_for_HCS_921.pdf LDAP Integration Guide for Cisco Unified Communications Domain Manager 8.1.2]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_License_Activation_Guide_for_HCS_921.pdf License Activation Guide for Cisco Unified Communications Domain Manager 8.1.2]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_LocAdmin_Feeder_Sheets_for_HCS_921.pdf LocAdmin Loader User Guide for Cisco Unified Communications Domain Manager 8.1.2]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_netw_elements_cust_input_sheet_for_HCS_921.pdf Network Elements Loader User Guide for Cisco Unified Communications Domain Manager 8.1.2]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_platform-build-process_for_HCS_921.pdf CUCDM-HCS 8.1.2 Platform Build Process]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_PGW_static_build_guide_for_HCS_921.pdf PGW Static Setup Guide for Cisco Unified Communications Domain Manager 8.1.2]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_PGW_static_build_guide_for_HCS_921.pdf PGW Static Setup Guide for Cisco Unified Communications Domain Manager 8.1.2]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_cucm_build_doc_for_HCS_921.pdf Unified CM Build Guide for Cisco Unified Communications Domain Manager 8.1.2]
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_feature_config_template_loader_for_HCS_921.pdf FCT-ENT Loader User Guide for Cisco Unified Communications Domain Manager 8.1.2]
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<font size="3">'''Maintain and Operate'''</font>
<font size="3">'''Maintain and Operate'''</font>
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_upgrade_guide_for_HCS_921.pdf Platform Upgrade Guide for Cisco Unified Communications Domain Manager 8.1.2]
 
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_snmp_guide_for_HCS_921.pdf SNMP Support for Cisco Unified Communications Domain Manager]
 
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_Backup_and_Restore_Guide_for_HCS_921.pdf Backup and Restore Guide for Cisco Unified Communications Domain Manager 8.1.2]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_Backup_and_Restore_Guide_for_HCS_921.pdf Backup and Restore Guide for Cisco Unified Communications Domain Manager 8.1.2]
 +
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_upgrade_guide_for_HCS_921.pdf Platform Upgrade Guide for Cisco Unified Communications Domain Manager 8.1.2]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_redundancy_and_disaster_recovery_guide_for_HCS_921.pdf Redundancy and Disaster Recovery Guide for Cisco Unified Communications Domain Manager 8.1.2]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_redundancy_and_disaster_recovery_guide_for_HCS_921.pdf Redundancy and Disaster Recovery Guide for Cisco Unified Communications Domain Manager 8.1.2]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_self-care_guide_for_HCS_921.pdf Self Care Guide for Cisco Unified Communications Domain Manager 8.1.2]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_self-care_guide_for_HCS_921.pdf Self Care Guide for Cisco Unified Communications Domain Manager 8.1.2]
 +
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/CUCDM/CUCDM_snmp_guide_for_HCS_921.pdf SNMP Support for Cisco Unified Communications Domain Manager]
|-
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/vPGW/Guides/Cisco_Virtual_PGW_2200_VPGW_Softswitch_Release_9.9_Provisioning_Guide.pdf Cisco Virtual PGW 2200 (VPGW) Softswitch Release 9.9 Provisioning Guide]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/vPGW/Guides/Cisco_Virtual_PGW_2200_VPGW_Softswitch_Release_9.9_Provisioning_Guide.pdf Cisco Virtual PGW 2200 (VPGW) Softswitch Release 9.9 Provisioning Guide]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/vPGW/Guides/Cisco_Virtual_PGW_2200_VPGW_Softswitch_Release_9_9_Operations_Maintena___.pdf Cisco Virtual PGW 2200 (VPGW) Softswitch Release 9.9 Operations, Maintenance, and Troubleshooting Guide]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/vPGW/Guides/Cisco_Virtual_PGW_2200_VPGW_Softswitch_Release_9_9_Operations_Maintena___.pdf Cisco Virtual PGW 2200 (VPGW) Softswitch Release 9.9 Operations, Maintenance, and Troubleshooting Guide]
 +
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/vPGW/Guides/Cisco_Virtual_PGW_2200_VPGW_Softswitch_Releas_9_9_Softwar_Installation_and_Configuration_Guide.pdf Cisco Virtual PGW 2200 (VPGW) Softswitch Release 9.9 Software Installation and Configuration Guide]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/vPGW/Feature_Documents/Cisco_Virtual_PGW_2200_Softswitch_Support_of_PAID_Tel_URI_Feature_Module.pdf Cisco Virtual PGW 2200 Softswitch Support of PAID Tel URI Feature Module]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/vPGW/Feature_Documents/Cisco_Virtual_PGW_2200_Softswitch_Support_of_PAID_Tel_URI_Feature_Module.pdf Cisco Virtual PGW 2200 Softswitch Support of PAID Tel URI Feature Module]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/vPGW/Guides/Provisioning_Examples_for_Cisco_Virtual_PGW_2200_VPGW_Softswitch.pdf Provisioning Examples for CiscoVirtual PGW 2200 (VPGW) Softswitch]
* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/vPGW/Guides/Provisioning_Examples_for_Cisco_Virtual_PGW_2200_VPGW_Softswitch.pdf Provisioning Examples for CiscoVirtual PGW 2200 (VPGW) Softswitch]
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Cisco Prime Unified Operations Manager
Cisco Prime Unified Operations Manager
|
|
-
* [http://www.cisco.com/en/US/products/ps6535/tsd_products_support_series_home.html All Technical Documents]
+
* [http://www.cisco.com/en/US/products/ps6535/tsd_products_support_eol_series_home.html All Technical Documents]
|-
|-
|
|
-
Cisco Prime Unified Service Manager
+
Cisco Prime Unified Service Monitor
|
|
-
* [http://www.cisco.com/en/US/products/ps6536/tsd_products_support_series_home.html All Technical Documents]
+
* [http://www.cisco.com/en/US/products/ps6536/tsd_products_support_eol_series_home.html All Technical Documents]
|-
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== Translated Documents ==
 +
The following documents are provided for international partners.
 +
 +
{| class="wikitable"
 +
|+ '''<font size="4">Technical Documents</font>'''
 +
! scope="col" | <font size="3">'''Language'''</font>
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! scope="col" | <font size="3">'''Document'''</font>
 +
|-
 +
 +
|
 +
<font size="3">'''Chinese'''</font>
 +
|
 +
*[http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/9_2_1/Translations/Advanced_Phone_Settings_CN.docx Advanced Phone Settings for Cisco Unified Communications Domain Manager 8.1.2]
 +
*[http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/9_2_1/Translations/CHCS_BK_C0BF83C9_00_configuration-guide-for-customer-onboarding_921_zh_CN.pdf Cisco Hosted Collaboration Solution Release 9.2(1) Configuration Guide for Customer Onboarding]
 +
*[http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/9_2_1/Translations/CHCS_BK_ICBA051B_00_installation-guide-for-chcs-9_2_1_zh_CN.pdf Cisco Hosted Collaboration Solution Release 9.2(1) Installation Guide]
 +
*[http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/9_2_1/Translations/CHCS_BK_S8448121_00_solution-reference-network-design-921_zh_CN.pdf Cisco Hosted Collaboration Solution Release 9.2(1) Solution Reference Network Design Guide]
 +
*[http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/9_2_1/Translations/CHCS_BK_CB27C981_00_cisco-hcs-upgrade-guide-921_zh_CN.pdf Cisco Hosted Collaboration Solution Release 9.2(1) Upgrade Guide]
 +
*[http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/9_2_1/Translations/high_availability_deployment_guide_vm_only_CN.docx Deploying a High Availability CUCDM SERVER on VMWare for Cisco Unified Communications Domain Manager 8.1.2]
 +
*[http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/9_2_1/Translations/deployment_guide_CN.docx Deployment Guide for Cisco Unified Communications Domain Manager 8.1.2]
 +
*[http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/9_2_1/Translations/CHCS_BK_D009D0D6_00_developer-guide-for-ciscohcs-921_zh_CN.pdf Developer Guide for Cisco Hosted Collaboration Mediation Fulfillment 9.2(1)]
 +
*[http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/9_2_1/Translations/CHCS_BK_I88098E3_00_install_config-hcs-service-assurance-921_zh_CN.pdf Installation and Configuration for Cisco Hosted Collaboration Solution Service Assurance 9.2(1)]
 +
*[http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/9_2_1/Translations/CHCS_BK_I6FB5A4F_00_installation_and-_configuration-for-service-fulfillment_9_2_1_zh_CN.pdf Installation and Configuration for Cisco Hosted Collaboration Solution Service Fulfillment 9.2(1)]
 +
*[http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/9_2_1/Translations/cucm_build_CN.docx Unified CM Build Guide for Cisco Unified Communications Domain Manager 8.1.2]
 +
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|-
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|}
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Revision as of 12:28, 30 July 2014

Cisco Hosted Collaboration Solution (HCS) is a next-generation unified communications and collaboration platform for service providers who want to offer unique Cisco collaboration technologies using hosted and managed models. Cloud collaboration with Cisco HCS delivers the advantages of Cisco’s collaboration solutions, with the financial, operational, and strategic benefits associated with cloud services. Cisco HCS is a distributed system, consisting of Cisco hardware and software products that work together to enable service providers to offer services to their customers. Cisco HCS gives you:

  • A group of open, interoperable, integrated, and validated architectures that deliver secure and reliable collaboration services to service providers and lets them choose the configuration that fits their needs.
  • A unique and broad portfolio of unified communications and collaboration applications and features.
  • A platform that interoperates with service provider networks and their applications.
  • A comprehensive management tool.

This wiki page consolidates and catalogues the Documentation resources that are available for Cisco HCS Release 9.2(1).

Please note:

The documents linked from this page are intended for Cisco partners and customers.

You may need to sign in to Cisco.com with your credentials in order to see them listed online.

Contents

HCS Solution-level and Functional-level Documentation - Release 9.2(1)

The following table contains links to solutions-related and function-related documentation for the Cisco HCS solution. Documents are displayed according to the implementation phase in which the content falls.

HCS Solution Documentation
Phase Release 9.2(1) Document Document Description Previous Releases
Plan

The SRND document contains design considerations, guidelines and best practices for deploying standard Hosted Collaboration Solution (HCS) Release 9.2(1).

The Service Assurance Planning Guide helps customers to plan Service Assurance and to provide customers with the information they need to plan the installation of Cisco Hosted Collaboration Solution Service Assurance components.

  • N/A

The Service Fulfillment Planning Guide provides customers with the information that they require to plan the installation and configuration of HCS Service Fulfillment components.

  • N/A
Install

The HCS Installation Guide provides a high-level view of the installation of a Cisco Hosted Collaboration Solution (HCS) system. The document includes information related to installation strategies, discusses the installation sequence emphasizing the order in which components are to be installed. Specific product documentation is referenced for detailed installation instructions.

The Upgrade Guide provides a high-level view of the upgrade of a Cisco Hosted Collaboration Solution (HCS) system. The document includes information related to upgrade strategies and discusses the upgrade sequence emphasizing the order in which components are to be upgraded. The guide references specific product documentation for detailed upgrade instructions.

The Installation and Configuration Guide for Service Fulfillment provides the steps required to install and configure components to the point when a customer can begin to use Service Fulfillment.

  • N/A

The Installation and Configuration Guide for Service Assurance provides the steps required to install and configure components to the point when a customer can begin to use Service Assurance.

  • N/A

The Prime Central Installation Guide provides instructions for installing and uninstalling Prime Central for Cisco Hosted Collaboration Solution.

  • N/A
Configure The Configuration Guide describes the customer onboarding process by providing configuration procedures for major Cisco Hosted Collaboration Solution (HCS) components. Configuration procedures are provided in the form of checklists supported by high-level procedures. The configuration steps should be treated as reference information because, based on the customer network design, the steps may vary.
The Developer Guide describes the Cisco HCM-F API.
The Web Services Java Document describes the HCS Webservices Interface Javadoc Interface.
Click this link to see sample code for the HCS Webservices Interface Javadoc 9.2(1).

The Prime Central Programmer Guide describes the Prime Central for HCS SNMP and Web Services Northbound Interface APIs, and provides instructions for using them.

  • N/A

The API Gateway Proxy Developer Guide describes the gateway proxy API.

  • N/A
Maintain

HCS Maintain Documents

The Backup and Restore Guide describes solution level backup and restore for Cisco Hosted Collaboration Solution and outlines backup and restore recommendations, best practices, and caveats for Cisco Hosted Collaboration Solution. This document applies to Cisco HCS 9.2(1).

The Solution Assurance Reference Guide provides a high-level overview of Cisco Hosted Collaboration Solution (HCS) Service Assurance. It also lists the key events and key performance indicators (KPIs) that service providers need to monitor for the purpose of fault management and performance management of Cisco HCS.

For additional service assurance documentation, see Service Assurance under Component-level Documentation.

The Dial Plan document outlines the key architectural elements that define the Cisco HCS Dial Plan Model, the mechanics of how the model is constructed, and the resulting service configurations in Unified Communications Domain Manager.

The Prime Central User Guide explains how to use Cisco Prime Central for Hosted Collaboration Solution. This manual describes and provides instructions for using and administering Prime Central for HCS.

  • N/A

HCM-F Maintain Documents

The RTMT Administration Guide contains detailed information about using the Cisco HCM-F Real-Time Monitoring Tool to monitor the performance of your Hosted Collaboration Mediation Fulfillment system.

The Administration Guide describes how to work with the Shared Data Repository, Service Inventory, Platform Manager, Infrastructure Manager, and the various services in Cisco HCM-F.

The CLI Reference Guide provides information for administrators who are responsible for managing the Cisco Hosted Collaboration Solution. This guide requires knowledge of Cisco Hosted Collaboration Solution (HCS).

  • N/A
Troubleshoot

This Troubleshooting Guide provides troubleshooting information for the Cisco Hosted Collaboration Solution. This document applies to Cisco HCS 9.1(1).

Reference

The Documentation Guide provides a list of URLs to documents that support Cisco HCS components.

Release Notes for HCS includes information on open caveats and where to find information on resolved caveats in the release.

Release Notes for HCMF includes information on open caveats and where to find information on resolved caveats in the release.

  • N/A

The Compatibility Matrix lists the compatible software and hardware releases for the components of Cisco HCS. It is now in a spreadsheet format that includes all previous releases that are still supported.

N/A

The New and Changed Guide describes the new and updated functionality for the Cisco HCS 9.2(1) release.

The Features Guide for Cisco Unified Communications Manager clarifies the support and provisioning approach for key Cisco Unified Communications Manager (Unified CM) features in Cisco HCS.

The Features Guide for Cisco Unity Connection clarifies the support and provisioning approach for some key Cisco Unity Connection features in Cisco Hosted Collaboration Solution (HCS).

  • N/A

The Features Guide for IM and Presence clarifies the support and provisioning approach for Cisco Unified Communications Manager IM and Presence Service features in Cisco HCS.

This Features Guide for Cisco Unified Contact Center clarifies the support and provisioning approach for key Cisco Unified Contact Center features in Cisco HCS.

The SIP and CTI Support document provides general guidelines for configuring a generic SIP trunk for SIP applications, third-party SIP phones and SIP-verified phones, and CTI applications for Cisco HCS Software Release 9.x.

The UC Integration for Microsoft Lync Guide for Cisco Hosted Collaboration Solution provides detailed information and descriptions of the Cisco UC Integration for Microsoft Office Communicator/Cisco UC Integration for Microsoft Lync functionality delivered in Cisco Hosted Collaboration Solution Release 9.2(1).

  • N/A

The Third Party PBX SIP Integration Guide provides the information that you need to understand, configure, and manage SIP integration for third-party PBX into a Cisco Hosted Collaboration Solution (HCS) environment.

  • N/A

Licensing

The Licensing Activation Guide outlines the steps required to obtain, activate and manage licenses related to the Cisco Hosted Collaboration Solution (HCS).

This License Usage Guide provides information that you need to extract information about license usage from individual components that are part of Cisco HCS.

The License Ordering Guide describes the pricing, packaging structure, and ordering for Cisco Hosted Collaboration solution. The HCS licensing model will be outlined, followed by a detailed walkthrough of the HCS Advisor companion ordering tool. In total, a full HCS bill of materials will be constructed.

This Guided System Selling Tool Guide provides detailed information about the Cisco Hosted Collaboration Solution (Cisco HCS) module, the Cisco HCS bill of materials (BOM) generation tool that is part of the Guided System Selling tool.

  • N/A

Cisco Unified Communications Domain Manager Documentation

All Cisco Unified Communications Domain Manager documents exist in the zip file, Cisco Unified Communications Domain Manager Documentation for Cisco HCS. The documents are organized by the structure that is specified in the user assistance guide, which is the documentation roadmap for Cisco Unified Communications Domain Manager.

In addition to the documents in the zip file, the following table displays a selection of the most commonly used documents for Cisco Unified Communications Domain Manager.

Technical Documents
Category Document

Configure

Maintain and Operate

Troubleshoot

Reference

vPGW Documentation

The following table displays a subset of documents for the vPGW switch. To obtain a zip file that contains the full set of vPGW documentation, download the Cisco Virtual PGW Softswitch Documentation zip archive.

Technical Documents
Category Document

Feature Documents

Guides

HCS Component-level Documentation - Release 9.2(1)

The following table contains links to product documentation for the different components that are included in the HCS solution. Component level documentation can cover functionality and capabilities not utilized in HCS. Refer to HCS Solution-level and HCS Functional-level docs (link) for supported usage of the components within HCS.

For the component releases supported in Cisco HCS 9.2(1), please refer to the Compatibility Matrix for Cisco Hosted Collaboration Solution 9.1(1).

HCS Component Product Documentation
Component Class HCS Component Documentation Links
Aggregation Layer

Cisco Unified Communications Manager Session Management Edition

Cisco PGW

Cisco vPGW

Cisco Unified Border Element (SP Edition)

Cisco IP Transfer Point

Cisco AS5400XM Universal Gateway (Trunking)

Service Fulfillment

Cisco Unified Communications Domain Manager

Enterprise License Manager

Customer Administration for Cisco HCS

  • See the Maintain section under Solution-level and Functional-level documentation

Cisco Hosted Collboration Mediation Fulfillment

  • For documentation, see the Configure and Maintain sections under Solution-level and Functional-level documentation
Service Assurance

Prime Central for Cisco Hosted Collaboration Solution Service Assurance

Cisco Prime Unified Operations Manager

Cisco Prime Unified Service Monitor

Cisco Prime Data Center Network Manager

Virtualized Multi-tenant Data Center Infrastructure

Cisco Virtual Network Management Center

Cisco Nexus 5000 Series Switches

Cisco ASR 9000 Series Aggregation Services Routers

Cisco Nexus 7000 Series Switches

Cisco Unified Computing System Manager

Cisco UCS B-Series Blade Server

Cisco UCS C-Series Rack Servers

Cisco UCS 5100 Series Blade Server Chassis

Cisco UCS 2104 Fabric Extender

Cisco UCS 6120 or 6140 Fabric Interconnects

Hypervisor-VMware vSphere Enterprise Plus (Includes VMware ESXi and VMware vCenter)

  • To obtain documentation, please refer to the vendor website.

VMware vCenter Server

  • To obtain documentation on VMware vCenter Server, refer to the vendor website.

Cisco MDS 9500 Series Multilayer Directors

Cisco MDS 9222i Multilayer Switches

EMC CLARiiON FLARE

  • To obtain documentation on the EMC CLARiiON FLARE, refer to the vendor website.

Cisco TelePresence

To obtain documentation on the Cisco TelePresence line of products, go to http://www.cisco.com/web/CA/products/telepresence/index.html

Security Appliance

Cisco ASA 5500 Series Adaptive Security Appliances

Cisco Virtual Security Gateway for Cisco Nexus 1000V Series Switches

LDAP-Microsoft Active Directory

To obtain documentation on Microsoft Active Directory, refer to the vendor website.

Cisco Network Registrar

To obtain documentation on Cisco Network Registrar, go to http://www.cisco.com/en/US/products/sw/netmgtsw/ps1982/tsd_products_support_series_home.html

Media Resources and MCU

Cisco 2800, 2900, and 3900 Series Integrated Services Routers

Cisco TelePresence MCU 4200, 4500 and MSE 8420, 8510

SRST Gateways

Cisco 1900, 2900, and 3900 Series Integrated Services Routers G2

Cisco 1800, 2800, and 3800 Series Integrated Services Routers G1

Cisco Gateways and Adapters

Cisco VG Series Gateways

Cisco ATA 180 Series Analog Telephone Adaptors

Transnova S3

Cisco Unified Communications Applications and Widgets

Cisco Unified Communications Manager

Cisco Unity Connection

Cisco Unified Communications Manager IM and Presence Service

Cisco TelePresence

Cisco Emergency Responder

Cisco WebEx Meeting Center

Cisco Hosted Collaboration Solution for Contact Center

Cisco Unified Contact Center Express

Cisco Unified Attendant Consoles Premium Edition

Cisco Virtual Experience Client VXC 6215

Cisco Endpoints

Cisco Phones (3900 Series, 6900 Series, 7900 Series, 8900 Series, and 9900 Series)

Cisco Cius

Cisco Unified Video Advantage

Cisco IP Video Phone E20

Cisco Software for Nokia

Cisco TelePresence

Cisco Jabber

Cisco Unified Personal Communicator for Windows or MAC

Cisco UC Integration (TM) for Cisco WebEx Connect

Cisco UC Integration (TM) for Microsoft Lync

Cisco UC Integration for Microsoft Office Communicator

Cisco UC Integration for IBM

Cisco UC Integration for RTX

Cisco Mobile for Nokia E72 E73

Cisco Mobile for iPhone

IMS-integrated Mobile

Carrier-integrated Mobile

Third-party endpoints

Third-party SIP Device (Basic and Advanced)

Third-party AS-SIP Endpoint

Generic Desktop Video Endpoint

Generic Multiple Screen Room System

Generic Single Screen Room System

CTI Applications (also Jabber Clients)

Translated Documents

The following documents are provided for international partners.

Technical Documents
Language Document

Chinese

HCS Survey

Your feedback is welcome. Please complete the HCS Documentation Feedback Form.

HCS Discussion Forum

Rating: 3.5/5 (4 votes cast)

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