Hosted Collaboration Solution Release 9.2(1) Documentation
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Documentation_Guide_for_Cisco_Hosted_Collaboration_Solution_921.pdf Documentation Guide for Cisco Hosted Collaboration Solution Release 9.2(1)] | * [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/Documentation_Guide_for_Cisco_Hosted_Collaboration_Solution_921.pdf Documentation Guide for Cisco Hosted Collaboration Solution Release 9.2(1)] | ||
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* [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/release-notes-for-cisco-hcs-921.pdf Release Notes for Cisco Hosted Collaboration Solution 9.2(1)] | * [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/release-notes-for-cisco-hcs-921.pdf Release Notes for Cisco Hosted Collaboration Solution 9.2(1)] | ||
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| - | '''Release Notes''' includes information on open caveats and where to find information on resolved caveats in the release. | + | '''Release Notes for HCS''' includes information on open caveats and where to find information on resolved caveats in the release. |
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*[http://www.cisco.com/en/US/partner/products/ps11363/prod_release_notes_list.html Release 9.1(1)] | *[http://www.cisco.com/en/US/partner/products/ps11363/prod_release_notes_list.html Release 9.1(1)] | ||
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| + | * [http://www.cisco.com/en/US/partner/docs/voice_ip_comm/hcs/9_2_1/Renditions/hcmf-release-notes-for-921.pdf Release Notes for Cisco Hosted Collaboration Mediation Fulfillment 9.2(1)] | ||
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| + | Releas'''e Notes for HCMF''' includes information on open caveats and where to find information on resolved caveats in the release. | ||
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Revision as of 20:17, 7 August 2013
Cisco Hosted Collaboration Solution (HCS) is a next-generation unified communications and collaboration platform for service providers who want to offer unique Cisco collaboration technologies using hosted and managed models. Cloud collaboration with Cisco HCS delivers the advantages of Cisco’s collaboration solutions, with the financial, operational, and strategic benefits associated with cloud services. Cisco HCS is a distributed system, consisting of Cisco hardware and software products that work together to enable service providers to offer services to their customers. Cisco HCS gives you:
- A group of open, interoperable, integrated, and validated architectures that deliver secure and reliable collaboration services to service providers and lets them choose the configuration that fits their needs.
- A unique and broad portfolio of unified communications and collaboration applications and features.
- A platform that interoperates with service provider networks and their applications.
- A comprehensive management tool.
This wiki page consolidates and catalogues the Documentation resources that are available for Cisco HCS Release 9.2(1).
Contents |
HCS Solution-level and Functional-level Documentation - Release 9.2(1)
The following table contains links to solutions-related and function-related documentation for the Cisco HCS solution. Documents are displayed according to the implementation phase in which the content falls.
| Phase | Release 9.2(1) Document | Document Description | Previous Releases |
|---|---|---|---|
| Plan |
The SRND document contains design considerations, guidelines and best practices for deploying standard Hosted Collaboration Solution (HCS) Release 9.2(1). | ||
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The Service Assurance Planning Guide outlines the steps for installing and configuring components, through to the point when the partner can use the service assurance system. |
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The Service Fulfillment Planning Guide outlines the steps for installing and configuring components, through to the point when the partner can use the service fulfillment system. |
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| Install |
The HCS Installation Guide provides a high-level view of the installation of a Cisco Hosted Collaboration Solution (HCS) system. The document includes information related to installation strategies, discusses the installation sequence emphasizing the order in which components are to be installed. Specific product documentation is referenced for detailed installation instructions. | ||
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The Upgrade Guide provides a high-level view of the upgrade of a Cisco Hosted Collaboration Solution (HCS) system. The document includes information related to upgrade strategies and discusses the upgrade sequence emphasizing the order in which components are to be upgraded. Specific product documentation is referenced for detailed upgrade instructions. | |||
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The Installation and Configuration Guide for Service Fulfillment provides the steps required to install and configure components to the point when a customer can begin to use Service Fulfillment. |
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The Installation and Configuration Guide for Service Assurance provides the steps required to install and configure components to the point when a customer can begin to use Service Assurance. |
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The Prime Central Installation Guide provides instructions for installing and uninstalling Prime Central for Cisco Hosted Collaboration Solution. |
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| Configure | The Configuration Guide describes the customer onboarding process by providing configuration procedures for major Cisco Hosted Collaboration Solution (HCS) components. Configuration procedures are provided in the form of checklists supported by high-level procedures. The configuration steps should be treated as reference information because, based on the customer network design, the steps may vary. | ||
| The Developer Guide describes the Cisco HCM-F API. | |||
| The Web Services Java Document describes the HCS Webservices Interface Javadoc Interface. | |||
| Click this link to see sample code for the HCS Webservices Interface Javadoc 9.2(1). | |||
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The Prime Central Programmer Guide describes the Prime Central for HCS SNMP and Web Services Northbound Interface APIs, and provides instructions for using them. |
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The API Gateway Proxy Developer Guide describes the gateway proxy API. |
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| Maintain |
HCS Maintain Documents | ||
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The Backup and Restore Guide describes solution level backup and restore for Cisco Hosted Collaboration Solution and outlines backup and restore recommendations, best practices, and caveats for Cisco Hosted Collaboration Solution. This document applies to Cisco HCS 9.2(1). | |||
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The Solution Assurance Reference Guide provides a high-level overview of Cisco Hosted Collaboration Solution (HCS) Service Assurance. It also lists the key events and key performance indicators (KPIs) that service providers need to monitor for the purpose of fault management and performance management of Cisco HCS. For additional service assurance documentation, see Service Assurance under Component-level Documentation. | |||
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The Dial Plan document outlines the key architectural elements that define the Cisco HCS Dial Plan Model, the mechanics of how the model is constructed, and the resulting service configurations in Unified Communications Domain Manager. | |||
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The Features Guide for Cisco Unified Communications Manager clarifies the support and provisioning approach for key Cisco Unified Communications Manager (Unified CM) features in Cisco HCS. | |||
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The Features Guide for Cisco Unity Connection clarifies the support and provisioning approach for some key Cisco Unity Connection features in Cisco Hosted Collaboration Solution (HCS). |
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The Features Guide for IM and Presence clarifies the support and provisioning approach for Cisco Unified Communications Manager IM and Presence Service features in Cisco HCS. | |||
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The Prime Central User Guide explains how to use Cisco Prime Central for Hosted Collaboration Solution. This manual describes and provides instructions for using and administering Prime Central for HCS. |
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This Features Guide for Cisco Unified Contact Center clarifies the support and provisioning approach for key Cisco Unified Contact Center features in Cisco HCS. | |||
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HCMF Maintain Documents | |||
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The RTMT Administration Guide contains detailed information about using the Cisco HCM-F Real-Time Monitoring Tool to monitor the performance of your Hosted Collaboration Mediation Fulfillment system. | |||
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The Administration Guide describes how to work with the Shared Data Repository, Service Inventory, Platform Manager, Infrastructure Manager, and the various services in Cisco HCM-F. | |||
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The CLI Reference Guide provides information for administrators who are responsible for managing the Cisco Hosted Collaboration Solution. This guide requires knowledge of Cisco Hosted Collaboration Solution (HCS). |
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| Troubleshoot |
This Troubleshooting Guide provides troubleshooting information for the Cisco Hosted Collaboration Solution. This document applies to Cisco HCS 9.1(1). | ||
| Reference |
The Documentation Guide provides a list of URLs to documents that support Cisco HCS components. | ||
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Release Notes for HCS includes information on open caveats and where to find information on resolved caveats in the release. | |||
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Release Notes for HCMF includes information on open caveats and where to find information on resolved caveats in the release. |
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The Compatibility Matrix lists the compatibility releases for the components that are supported in Cisco HCS 9.2(1). | |||
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The New and Changed Guide describes the new and updated functionality for the Cisco HCS 9.2(1) release. | |||
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The SIP and CTI Support document provides general guidelines for configuring a generic SIP trunk for SIP applications, third-party SIP phones and SIP-verified phones, and CTI applications for Cisco HCS Software Release 9.x. | |||
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Licensing | The Licensing Activation Guide outlines the steps required to obtain, activate and manage licenses related to the Cisco Hosted Collaboration Solution (HCS). | ||
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This License Usage Guide provides information that you need to extract information about license usage from individual components that are part of Cisco HCS. | |||
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The License Ordering Guide describes the pricing, packaging structure, and ordering for Cisco Hosted Collaboration solution. The HCS licensing model will be outlined, followed by a detailed walkthrough of the HCS Advisor companion ordering tool. In total, a full HCS bill of materials will be constructed. | |||
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The Ordering Tool Guide provides a detailed walkthrough of the “HCS Advisor”, the HCS BOM generation tool which is part of NetformX DesignExpert. The tool asks the user details about their proposed HCS deployment and, as a result, creates a full HCS bill of materials. The BOM can then be uploaded to Cisco’s standard ordering tools. | |||
Cisco Unified Communications Domain Manager Documentation
All Cisco Unified Communications Domain Manager documents exist in the zip file, Cisco Unified Communications Domain Manager Documentation for Cisco HCS. The documents are organized by the structure that is specified in the user assistance guide, which is the documentation roadmap for Cisco Unified Communications Domain Manager.
In addition to the documents in the zip file, the following table displays a selection of the most commonly used documents for Cisco Unified Communications Domain Manager.
vPGW Documentation
The following table displays a subset of documents for the vPGW switch. To obtain a zip file that contains the full set of vPGW documentation, download the Cisco Virtual PGW Softswitch Documentation zip archive.
HCS Component-level Documentation - Release 9.2(1)
The following table contains links to product documentation for the different components that are included in the HCS solution. Component level documentation can cover functionality and capabilities not utilized in HCS. Refer to HCS Solution-level and HCS Functional-level docs (link) for supported usage of the components within HCS.
For the component releases supported in Cisco HCS 9.2(1), please refer to the Compatibility Matrix for Cisco Hosted Collaboration Solution 9.1(1).
| Component Class | HCS Component | Documentation Links |
|---|---|---|
| Aggregation Layer |
Cisco Unified Communications Manager Session Management Edition | |
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Cisco PGW |
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Cisco vPGW |
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Cisco Unified Border Element (SP Edition) | ||
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Cisco IP Transfer Point | ||
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Cisco AS5400XM Universal Gateway (Trunking) | ||
| Service Fulfillment |
Cisco Unified Communications Domain Manager | |
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Enterprise License Manager | ||
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Customer Administration for Cisco HCS |
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Cisco Hosted Collboration Mediation Fulfillment | ||
| Service Assurance |
Prime Central for Cisco Hosted Collaboration Solution Service Assurance | |
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Cisco Prime Unified Operations Manager | ||
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Cisco Prime Unified Service Monitor | ||
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Cisco Prime Data Center Network Manager | ||
| Virtualized Multi-tenant Data Center Infrastructure |
Cisco Virtual Network Management Center | |
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Cisco Nexus 5000 Series Switches | ||
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Cisco ASR 9000 Series Aggregation Services Routers | ||
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Cisco Nexus 7000 Series Switches | ||
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Cisco Unified Computing System Manager | ||
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Cisco UCS B-Series Blade Server | ||
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Cisco UCS C-Series Rack Servers | ||
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Cisco UCS 5100 Series Blade Server Chassis | ||
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Cisco UCS 2104 Fabric Extender | ||
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Cisco UCS 6120 or 6140 Fabric Interconnects | ||
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Hypervisor-VMware vSphere Enterprise Plus (Includes VMware ESXi and VMware vCenter) |
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VMware vCenter Server |
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Cisco MDS 9500 Series Multilayer Directors | ||
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Cisco MDS 9222i Multilayer Switches | ||
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EMC CLARiiON FLARE |
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Cisco TelePresence |
To obtain documentation on the Cisco TelePresence line of products, go to http://www.cisco.com/web/CA/products/telepresence/index.html | |
| Security Appliance |
Cisco ASA 5500 Series Adaptive Security Appliances | |
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Cisco Virtual Security Gateway for Cisco Nexus 1000V Series Switches | ||
| LDAP-Microsoft Active Directory |
To obtain documentation on Microsoft Active Directory, refer to the vendor website. | |
| Cisco Network Registrar |
To obtain documentation on Cisco Network Registrar, go to http://www.cisco.com/en/US/products/sw/netmgtsw/ps1982/tsd_products_support_series_home.html | |
| Media Resources and MCU |
Cisco 2800, 2900, and 3900 Series Integrated Services Routers | |
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Cisco TelePresence MCU 4200, 4500 and MSE 8420, 8510 | ||
| SRST Gateways |
Cisco 1900, 2900, and 3900 Series Integrated Services Routers G2 | |
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Cisco 1800, 2800, and 3800 Series Integrated Services Routers G1 | ||
| Cisco Gateways and Adapters |
Cisco VG Series Gateways | |
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Cisco ATA 180 Series Analog Telephone Adaptors | ||
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Transnova S3 | ||
| Cisco Unified Communications Applications and Widgets |
Cisco Unified Communications Manager | |
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Cisco Unity Connection | ||
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Cisco Unified Communications Manager IM and Presence Service | ||
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Cisco TelePresence | ||
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Cisco Emergency Responder | ||
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Cisco WebEx Meeting Center | ||
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Cisco Hosted Collaboration Solution for Contact Center | ||
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Cisco Unified Contact Center Express | ||
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Cisco Unified Attendant Consoles Premium Edition | ||
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Cisco Virtual Experience Client VXC 6215 | ||
| Cisco Endpoints |
Cisco Phones (3900 Series, 6900 Series, 7900 Series, 8900 Series, and 9900 Series) | |
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Cisco Cius | ||
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Cisco Unified Video Advantage | ||
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Cisco IP Video Phone E20 | ||
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Cisco Software for Nokia | ||
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Cisco TelePresence | ||
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Cisco Jabber |
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Cisco Unified Personal Communicator for Windows or MAC | ||
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Cisco UC Integration (TM) for Cisco WebEx Connect | ||
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Cisco UC Integration (TM) for Microsoft Lync | ||
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Cisco UC Integration for Microsoft Office Communicator | ||
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Cisco UC Integration for IBM | ||
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Cisco UC Integration for RTX | ||
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Cisco Mobile for Nokia E72 E73 | ||
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Cisco Mobile for iPhone | ||
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IMS-integrated Mobile | ||
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Carrier-integrated Mobile | ||
| Third-party endpoints |
Third-party SIP Device (Basic and Advanced) | |
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Third-party AS-SIP Endpoint |
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Generic Desktop Video Endpoint |
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Generic Multiple Screen Room System |
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Generic Single Screen Room System |
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CTI Applications (also Jabber Clients) | ||
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