Hosted Collaboration Solution Release 9.1(1) Documentation

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* [ All Technical Documents]
* [ All Technical Documents]

Revision as of 12:58, 5 August 2013

Cisco Hosted Collaboration Solution (HCS) is a next-generation unified communications and collaboration platform for service providers who want to offer unique Cisco collaboration technologies using hosted and managed models. Cloud collaboration with Cisco HCS delivers the advantages of Cisco’s collaboration solutions, with the financial, operational, and strategic benefits associated with cloud services. Cisco HCS is a distributed system, consisting of Cisco hardware and software products that work together to enable service providers to offer services to their customers. Cisco HCS gives you:

  • A group of open, interoperable, integrated, and validated architectures that deliver secure and reliable collaboration services to service providers and lets them choose the configuration that fits their needs.
  • A unique and broad portfolio of unified communications and collaboration applications and features.
  • A platform that interoperates with service provider networks and their applications.
  • A comprehensive management tool.

This wiki page consolidates and catalogues the Documentation resources that are available for HCS.


HCS Solution-level and Functional-level Documentation - Release 9.1(1)

The following table contains links to solutions-related and function-related documentation for the Cisco HCS solution. Documents are displayed according to the implementation phase in which the content falls.

HCS Solution Documentation
Phase Release 9.1(1) Document Document Description Previous Releases

The SRND document contains design considerations, guidelines and best practices for deploying standard Hosted Collaboration Solution (HCS) Release 9.1(1).

  • N/A

The Install and Upgrade Guide provides a high-level view of the installation and upgrade of a Cisco Hosted Collaboration Solution (HCS) system. The document includes information related to installation and upgrade strategies and discusses the installation and upgrade sequence emphasizes the order in which components are to be installed and upgraded. Specific product documentation is referenced for detailed installation and upgrade instructions.

Configure The Configuration Guide describes the customer onboarding process by providing configuration procedures for major Cisco Hosted Collaboration Solution (HCS) components. Configuration procedures are provided in the form of checklists supported by high-level procedures. The configuration steps should be treated as reference information because, based on the customer network design, the steps may vary.
  • N/A
The Developer Guide describes the Cisco HCM-F API.
The Web Services Java Document describes the HCS Webservices Interface Javadoc Interface.
  • N/A
Click this link to see sample code for the HCS Webservices Interface Javadoc 9.1(1).

HCS Maintain Documents

The Backup and Restore Guide describes solution level backup and restore for Cisco Hosted Collaboration Solution and outlines backup and restore recommendations, best practices, and caveats for Cisco Hosted Collaboration Solution. This document applies to Cisco HCS 9.1(1).

All the CUCDM documents exist in the zip file. The documents are organized by the structure that is specified in the user assistance guide, which is the documentation roadmap for Cisco Unified Communications Domain Manager.

The Solution Assurance Reference Guide provides a high-level overview of Cisco Hosted Collaboration Solution (HCS) Service Assurance. It also lists the key events and key performance indicators (KPIs) that service providers need to monitor for the purpose of fault management and performance management of Cisco HCS.

For additional service assurance documentation, see Service Assurance under Component-level Documentation.

The Dial Plan document outlines the key architectural elements that define the Cisco HCS Dial Plan Model, the mechanics of how the model is constructed, and the resulting service configurations in Unified Communications Domain Manager

The Features Guide for Cisco Unified Communications Manager clarifies the support and provisioning approach for key Cisco Unified Communications Manager (Unified CM) features in Cisco HCS.

  • N/A

The Features Guide for IM and Presence clarifies the support and provisioning approach for Cisco Unified Communications Manager IM and Presence Service features in Cisco HCS.

  • N/A

This Features Guide for Cisco Unified Contact Center clarifies the support and provisioning approach for key Cisco Unified Contact Center features in Cisco HCS.

  • N/A

HCMF Maintain Documents

The RTMT Administration Guide contains detailed information about using the Cisco HCM-F Real-Time Monitoring Tool to monitor the performance of your Hosted Collaboration Mediation Fulfillment system.

The Administration Guide describes how to work with the Shared Data Repository, Service Inventory, Platform Manager, Infrastructure Manager, and the various services in Cisco HCM-F.


This Troubleshooting Guide provides troubleshooting information for the Cisco Hosted Collaboration Solution. This document applies to Cisco HCS 9.1(1).

  • N/A

The Documentation Guide provides a list of URLs to documents that support Cisco HCS components.

Release Notes includes information on open caveats and where to find information on resolved caveats in the release.

The Compatibility Matrix lists the compatibility releases for the components that are supported in Cisco HCS 9.1(1).

The New and Changed Guide describes the new and updated functionality for the Cisco HCS 9.1(1) release.

The SIP and CTI Support document provides general guidelines for configuring a generic SIP trunk for SIP applications, third-party SIP phones and SIP-verified phones, and CTI applications for Cisco HCS Software Release 9.x.

  • N/A


The Licensing Activation Guide outlines the steps required to obtain, activate and manage licenses related to the Cisco Hosted Collaboration Solution (HCS).
  • N/A

This License Usage Guide provides information that you need to extract information about license usage from individual components that are part of Cisco HCS.

  • N/A

The License Ordering Guide describes the pricing, packaging structure, and ordering for Cisco Hosted Collaboration solution. The HCS licensing model will be outlined, followed by a detailed walkthrough of the HCS Advisor companion ordering tool. In total, a full HCS bill of materials will be constructed.

  • N/A

The Ordering Tool Guide provides a detailed walkthrough of the “HCS Advisor”, the HCS BOM generation tool which is part of NetformX DesignExpert. The tool asks the user details about their proposed HCS deployment and, as a result, creates a full HCS bill of materials. The BOM can then be uploaded to Cisco’s standard ordering tools.

  • N/A

HCS Component-level Documentation - Release 9.1(1)

The following table contains links to product documentation for the different components that are included in the HCS solution. Component level documentation can cover functionality and capabilities not utilized in HCS. Refer to HCS Solution-level and HCS Functional-level docs (link) for supported usage of the components within HCS.

For the component releases supported in Cisco HCS 9.1(1), please refer to the Compatibility Matrix for Cisco Hosted Collaboration Solution 9.1(1).

HCS Component Product Documentation
Component Class HCS Component Documentation Links
Aggregation Layer

Cisco Unified Communications Manager Session Management Edition

Cisco PGW

Cisco vPGW

Cisco Unified Border Element (SP Edition)

Cisco IP Transfer Point

Cisco AS5400XM Universal Gateway (Trunking)

Service Fulfillment

Cisco Unified Communications Domain Manager

Enterprise License Manager

Customer Administration for Cisco HCS

  • See the Maintain section under Solution-level and Functional-level documentation

Cisco Hosted Collboration Mediation Fulfillment

  • For documentation, see the Configure and Maintain sections under Solution-level and Functional-level documentation
Service Assurance

Prime Central for Cisco Hosted Collaboration Solution Service Assurance

Cisco Prime Unified Operations Manager

Cisco Prime Unified Service Monitor

Cisco Prime Data Center Network Manager

Virtualized Multi-tenant Data Center Infrastructure

Cisco Virtual Network Management Center

Cisco Nexus 5000 Series Switches

Cisco ASR 9000 Series Aggregation Services Routers

Cisco Nexus 7000 Series Switches

Cisco Unified Computing System Manager

Cisco UCS B-Series Blade Server

Cisco UCS C-Series Rack Servers

Cisco UCS 5100 Series Blade Server Chassis

Cisco UCS 2104 Fabric Extender

VMware vCenter Server

  • To obtain documentation on VMware vCenter Server, refer to the vendor website.

Cisco MDS 9500 Series Multilayer Directors

Cisco MDS 9222i Multilayer Switches


  • To obtain documentation on the EMC CLARiiON FLARE, refer to the vendor website.

Cisco TelePresence

To obtain documentation on the Cisco TelePresence line of products, go to

Security Appliance

Cisco ASA 5500 Series Adaptive Security Appliances

Cisco Virtual Security Gateway for Cisco Nexus 1000V Series Switches

LDAP-Microsoft Active Directory

To obtain documentation on Microsoft Active Directory, refer to the vendor website.

Cisco Network Registrar

To obtain documentation on Cisco Network Registrar, go to

Media Resources and MCU

Cisco 2800, 2900, and 3900 Series Integrated Services Routers

Cisco TelePresence MCU 4200, 4500 and MSE 8420, 8510

SRST Gateways

Cisco 1900, 2900, and 3900 Series Integrated Services Routers G2

Cisco 1800, 2800, and 3800 Series Integrated Services Routers G1

Cisco Gateways and Adapters

Cisco VG Series Gateways

Cisco ATA 180 Series Analog Telephone Adaptors

Transnova S3

Cisco Unified Communications Applications and Widgets

Cisco Unified Communications Manager

Cisco Unity Connection

Cisco Unified Communications Manager IM and Presence Service

Cisco TelePresence

Cisco Emergency Responder

Cisco WebEx Meeting Center

Cisco Hosted Collaboration Solution for Contact Center

Cisco Unified Contact Center Express

Cisco Unified Attendant Consoles Premium Edition

Cisco Virtual Experience Client VXC 6215

Cisco Endpoints

Cisco Phones (3900 Series, 6900 Series, 7900 Series, 8900 Series, and 9900 Series

Cisco Cius

Cisco Unified Video Advantage

Cisco IP Video Phone E20

Cisco Software for Nokia

Cisco TelePresence

Cisco Jabber

Cisco Unified Personal Communicator for Windows or MAC

Cisco UC Integration (TM) for Cisco WebEx Connect

Cisco UC Integration (TM) for Microsoft Lync

Cisco UC Integration for Microsoft Office Communicator

Cisco UC Integration for IBM

Cisco UC Integration for RTX

Cisco Mobile for Nokia E72 E73

Cisco Mobile for iPhone

IMS-integrated Mobile

Carrier-integrated Mobile

Third-party endpoints

Third-party SIP Device (Basic and Advanced)

Third-party AS-SIP Endpoint

Generic Desktop Video Endpoint

Generic Multiple Screen Room System

Generic Single Screen Room System

CTI Applications (also Jabber Clients)

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