High call rejection rate under heavy load

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High call rejection rate under heavy load

Problem Summary With a heavy load of over 200 agents a high call rejection or aborted rate occurs.
Error Message None.
Possible Cause Writing the Cisco Unified CM and CTI Manager traces to the local drive leads to call failures due to the increased load of tracing.
Recommended Action

CTI Manager and Cisco Unified CM traces need to be directed to another hard drive. Here is an example of how to set things up. Note that you need to create the directory structure shown in the F:\ drive:

Unified Communications Manager SDL Trace Directory Path = F:\Program Files\Cisco\ \Trace\SDL\

Unified Communications Manager SDI Trace output setting, File Name = F:\Program Files\Cisco\Trace\CCM\ccm.txt

CTIManager SDL Trace Directory Path = F:\Program Files\Cisco\ Trace\SDL\

CTIManager SDI Trace output setting, File Name = F:\Program Files\Cisco\Trace\CCM\cti.txt

The AntiVirus has been set not to scan the following folders:

C:\Program Files\Cisco\Trace\ F:\Program Files\Cisco\Trace\

Release Release 7.0(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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