HRC installation fails with Error 1722

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HRC installation fails with Error 1722

Problem Summary HRC installation fails with 5022 error
Error Message Error messages from the log:<host_name>CiscoAppReports<n>.log

63: 4/26/2011 4:33:27 PM %CHC-LOG_SUBFAC-3-UNK: Error # 339 ,Description= Component 'crviewer.dll' or one of its dependencies not correctly registered: a file is missing or invalid ,LastDllError= 0 64: 4/26/2011 4:33:27 PM %CHC-LOG_SUBFAC-7-UNK:Prompting user with error (titleID=5021msgID=5022) 65: 4/26/2011 4:33:27 PM %CHC-LOG_SUBFAC-3-UNK:Exceptional Error | An Exceptional Error occurred. Application exiting. Check the log file for error 5022. 66: 4/26/2011 4:33:51 PM


Possible Cause Following can be possibilities -

HRC is being upgraded from 4.x to later versions and the old installation has not been cleaned out correctly.

Recommended Action
  • Ensure that 'Crystal Reports' software and third party applications that use Crystal Reports are not present on the machine.

1. Uninstall HRC completely. - During uninstallation, the installer may ask the permission to delete some DLLs. Click 'Yes' for such messages. - During uninstallation, the installer may ask permission to do file operations on some exe files. . Click 'Yes' for such messages.

2..After uninstallation, unregister dlls in the following way

i) Go to Command Prompt (Run->cmd) ii) Go to System32 directory (cd C:\Windows\System32) iii) Type commands regsvr32 / u craxdrt.dll (Press enter) & regsvr32 / u crviewer.dll (Press enter) iv) Exit cmd and delete craxdrt.dll and crviewer.dll from "C:\Windows\System32"

3. Remove the following registry entries (if they are present) from 'HKEY_CURRENT_USER' and 'HKEY_LOCAL_MACHINE' . Use 'regedit' command from 'start->Run' - Cisco Systems ->Cisco Historical report Client - Crystal reports - Business Objects

4. Delete the Crystal dlls from 'C:\WINDOWS\System 32' folder:

List of Dlls Removed

========

craxdrt.dll craxdrt_res_*.dll (total 13 dlls for 13 languages) crdb_ado.dll crdb_ado_res_*.dll (total 13 dlls for 13 languages)) credui.dll crqe.dll crqe_res_*.dll (total 13 dlls for 13 languages)) crtowards_*.dll (total 13 dlls for 13 languages) crtslv.dll crviewer.dll crxf_pdf.dll crxf_pdf_res_*.dll (total 13 dlls for 13 languages) crxf_rtf.dll crxf_rtf_res_*.dll (total 13 dlls for 13 languages) crxf_xls.dll crxf_xls_res_*.dll (total 13 dlls for 13 languages) cxlib**.dll

5.Delete the following folders (if present) from 'C:\Program files' 'Cisco CRS Historical reports', 'Cisco UCCX Historical Reports', 'Business Objects', 'Crystal reports'

6. Reboot the machine if a reboot is not performed after uninstallation.

7. Do a fresh install of HRC downloaded from the UCCX box. - During installation, the installer may ask permission to install some files . Click 'Yes' for such messages.

8. Register dlls. i) Go to Command Prompt (Run->cmd) ii) Go to System32 directory (cd C:\Windows\System32) iii) Type commands 'regsvr32 craxdrt.dll' (Press enter) & 'regsvr32 crviewer.dll' (Press enter) iv) Exit cmd

9) Launch HRC


Release Unified CCX, Release 8.0 | Unified CCX, Release 8.5
Associated CDETS #

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