HRC Scheduler does not generate reports

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(HRC Scheduler fails to generate reports)
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Latest revision as of 17:19, 15 September 2011

HRC Scheduler fails to generate reports

Problem Summary When trying to run the Cisco Unified CCX Historical Reports Client Scheduler the reports fail to generate.
Error Message Description=EIX000: (-27001) Read error occurred during connection attempt.
 Note: This error is thrown in CiscoSchPrintExport.log
Possible Cause This scenario is generally seen when the DNS settings are enabled for UCCX. However, the appropriate reverse look up zone entries in the DNS server are not configured.
Recommended Action It is required to configure the appropriate reverse look up zone entries in the DNS server.
Release Release 8.0(x), Release 8.5(x)
Associated CDETS # "None"

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