H.323 Troubleshooting: H.323 Service Out of Service
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H.323 Service Out of Service
| Problem Summary | The H.323 service is out of service. Although it is out of service, the H.323 Service allows calls in progress to complete, but does not accept new calls. |
| Error Message | None. |
| Possible Cause | H.323 Service is not registered to a Gatekeeper. |
| Recommended Action | In VBAdmin, verify the Gatekeeper IP address by typing showGatekeeper.
On the Gatekeeper, type show Gatekeeper endpoints |
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
| Possible Cause | There are no in-service Call Servers. The Call Server may take itself out of service when Unified ICME response times become too long. |
| Recommended Action | Within the Operations Console, go to Device Management > Unified CM. Go to Engine > Engine Configuration. Change New Call Throughput Upper Threshold and Call Event Throughput Upper Threshold values to 30000. |
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
| Possible Cause | A user has administratively taken the H.323 Service out of service. |
| Recommended Action | A user can administratively take the Call Server out of service by selecting Go Out of Service from AppAdmin > Engine. To resolve this issue, start the service. |
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
| Possible Cause | The H.323 Service has gone out of service due to an internal processing error. |
| Recommended Action | Consult your support provider for additional information regarding this type of event. |
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
