Anitin: Undo revision 48738 by Anitin (Talk)

2010-04-01T06:42:29Z

Undo revision 48738 by Anitin (Talk)

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== Guide to reading MIVR logs for Telephony Issues - ICD Call Flow ==

{| border="1"
|-
! '''Problem Summary'''
| Here's how we read the MIVR logs to understand a simple ICD call.
|-
! '''Error Message'''
| NA
|-
! '''Possible Cause'''
| NA
|-
! '''Recommended Action'''
| <ol>
'''The ENG debugs and SS_TEL debugs are enabled in the below call flow'''
 
 '''''Call is offered at the Routepoint'''''
 60552: Jan 15 10:43:41.971 CST %MIVR-SS_TEL-7-UNK:Route Connection=[1800::1/(P1-rmjtapi_1) GCID=(2,66342)->ACTIVE]->OFFERED, reason=1, Event= (P1-rmjtapi_1) 66342/2 CallCtlConnOfferedEv 1800: [#3616] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, cause=100, metacode=129, isMaster=true
 
 '''''Call is received in UCCX'''''
 60554: Jan 15 10:43:41.971 CST %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=58,implId=66342/2,state=STATE_RECEIVED_IDX,inbound=true,App name=HelpDesk,task=null,session=null,seq num=-1,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=null
 
 '''''A CTI Port is selected for the call'''''
 60557: Jan 15 10:43:41.971 CST %MIVR-SS_TEL-7-UNK:Route Connection: [1800::1/(P1-rmjtapi_1) GCID=(2,66342)->ACTIVE]->OFFERED, CTI Port selected: TP[id=6,implId=1904,state=IN_USE]
 60558: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK: Got (P1-rmjtapi_1) 66342/2 CallActiveEv [#3620] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 ConnCreatedEv 1800: [#3621] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 ConnInProgressEv 1800: [#3622] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 CallCtlConnOfferedEv 1800: [#3623] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 ConnCreatedEv 2108846343: [#3624] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 ConnConnectedEv 2108846343: [#3625] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 CallCtlConnEstablishedEv 2108846343: [#3626] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 ConnCreatedEv 1904: [#3627] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, events on the AddressCallObserver.
 
 '''''Call is associated with a CTI port. TP and session value is not null as it was in Call.received()'''''
 60559: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=58,implId=66342/2,state=STATE_RECEIVED_IDX,inbound=true,App name=HelpDesk,task=null,session=10000000060,seq num=0,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
 60560: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:Route Connection: [1800::1/(P1-rmjtapi_1) GCID=(2,66342)->ACTIVE]->OFFERED has 2 current sessions active.
 
 '''''Call is offered on the CTI port after being redirected to this CTI Port'''''
 60561: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID: 58, MediaID: 66342/2 CallCtlConnOfferedEv received for CTI Port: 1904, lastRedirectedAddress: 1800
 60562: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK: Got (P1-rmjtapi_1) 66342/2 ConnInProgressEv 1904: [#3628] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:6, (P1-rmjtapi_1) 66342/2 CallCtlConnOfferedEv 1904: [#3629] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:6, events on the AddressCallObserver.
 
 '''''Call is dropped at the Routepoint as it was redirected successfully to the CTI port'''''
 60563: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:RP[num=1800], conn=[1800::1/(P1-rmjtapi_1) GCID=(2,66342)->ACTIVE]->DISCONNECTED, event=(P1-rmjtapi_1) 66342/2 CallCtlConnDisconnectedEv 1800: [#3641] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:6, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131]
 60564: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Got (P1-rmjtapi_1) 66342/2 CallObservationEndedEv [#3642] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
 
 '''''Call is accepted at the CTI port'''''
 60568: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID: 58, MediaID: 66342/2 Accepting call for CTI Route Point: 1800 on CTI Port: 1904, ciscoCause=0
 
 '''''Call state is changed to accepted'''''
 60569: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=58,implId=66342/2,state=STATE_ACCEPTED_IDX,inbound=true,App name=HelpDesk,task=null,session=10000000060,seq num=0,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
 
 '''''Call rings at the CTI port'''''
 60570: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2, TerminalConnection to Terminal: CTI_1904 is RINGING, [1904::1/(P1-rmjtapi_1) GCID=(2,66342)->ACTIVE]->ALERTING
 60571: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 com.cisco.jtapi.CiscoTermInServiceEvImpl received
 
 '''''An application task is created for the call and the call is associated with a task ID'''''
 60572: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=58,implId=66342/2,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=HelpDesk,task=null,session=10000000060,seq num=0,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
 60573: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 associated with Task ID: 19000000072
 
 '''''The application task starts executing'''''
 60596: Jan 15 10:43:41.987 CST %MIVR-ENG-7-UNK:Execute step of Task 19000000072 : Start
 
 '''''The application task executes the Accept Step to answer the call at the CTI Port'''''
 60620: Jan 15 10:43:43.987 CST %MIVR-ENG-7-UNK:Execute step of Task 19000000072 : Accept (--Triggering Contact--)
 
 '''''CiscoMediaOpenLogicalChannelEv is received for the call for which UCCX will setRTPParams'''''
 60621: Jan 15 10:43:44.002 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received
 
 '''''Media is being set up for the call at the CTI Port. CiscoRTPOutputStartedEv is received'''''
 60622: Jan 15 10:43:44.002 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received
 
 '''''Call on the CTI port is active'''''
 60623: Jan 15 10:43:44.002 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, TerminalConnection to Terminal: CTI_1904 is ACTIVE
 
 '''''Call state is changed to answered'''''
 60625: Jan 15 10:43:44.002 CST %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=58,implId=66342/2,state=STATE_ANSWERED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=10000000060,seq num=0,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
 
 '''''CiscoRTPInputStartedEv is received. Media is now set up for the call at the CTI Port.'''''
 60641: Jan 15 10:43:44.002 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received
 
 '''''Select Resource Step is executed and an agent is selected by RmCm subsystem to handle this call'''''
 60703: Jan 15 10:43:50.893 CST %MIVR-ENG-7-UNK:Execute step of Task 19000000072 : Select Resource (--Triggering Contact-- from CSQ)
 
 '''''Consult Transfer to the agent extension 52925 begins'''''
 61085: Jan 15 10:45:42.816 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, transfer(52925, 12000, ACKNOWLEDGED)
 
 '''''The call is put on hold at the CTI port and so CiscoRTPInputStoppedEv is received'''''
 61086: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received
 
 '''''The call is put on hold at the CTI port and so CiscoRTPOutputStoppedEv is received'''''
 61087: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received
 
 '''''The call on the CTI port goes on hold'''''
 61088: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, TerminalConnection to Terminal: CTI_1904 is HELD
 
 '''''A consult call is created'''''
 61089: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 ConsultCallActive [#3701] Cause:106 CallCtlCause:0 CiscoCause:501 FeatReason:12, (P1-rmjtapi_1) 5336/1 ConnCreatedEv 1904: [#3702] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12, (P1-rmjtapi_1) 5336/1 ConnConnectedEv 1904: [#3703] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12, (P1-rmjtapi_1) 5336/1 CallCtlConnInitiatedEv 1904: [#3704] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12, (P1-rmjtapi_1) 5336/1 TermConnCreatedEv CTI_1904 [#3705] Cause:501 CallCtlCause:0 CiscoCause:100 FeatReason:12, (P1-rmjtapi_1) 5336/1 TermConnActiveEv CTI_1904 [#3706] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12, (P1-rmjtapi_1) 5336/1 CallCtlTermConnTalkingEv CTI_1904 [#3707] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12, events on the AddressCallObserver.
 61090: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConsultCallActive [#3701] Cause:106 CallCtlCause:0 CiscoCause:501 FeatReason:12
 61091: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnCreatedEv 1904: [#3702] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12
 61092: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnConnectedEv 1904: [#3703] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12
 61093: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnInitiatedEv 1904: [#3704] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12
 61094: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 TermConnCreatedEv CTI_1904 [#3705] Cause:501 CallCtlCause:0 CiscoCause:100 FeatReason:12
 61095: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 TermConnActiveEv CTI_1904 [#3706] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12
 61096: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlTermConnTalkingEv CTI_1904 [#3707] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12
 61097: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 CallCtlConnDialingEv 1904: [#3708] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
 61098: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnDialingEv 1904: [#3708] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
 61099: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 CallCtlConnEstablishedEv 1904: [#3709] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, (P1-rmjtapi_1) 5336/1 ConnCreatedEv 52925: [#3710] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
 61100: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnEstablishedEv 1904: [#3709] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
 61101: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnCreatedEv 52925: [#3710] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
 61102: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 ConnInProgressEv 52925: [#3711] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, (P1-rmjtapi_1) 5336/1 CallCtlConnOfferedEv 52925: [#3712] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
 61103: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnInProgressEv 52925: [#3711] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
 
 '''''The consult call is offered at the agent extension'''''
 61104: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnOfferedEv 52925: [#3712] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
 
 '''''The consult call is ringing at the agent extension'''''
 61129: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 ConnAlertingEv 52925: [#3725] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, (P1-rmjtapi_1) 5336/1 CallCtlConnAlertingEv 52925: [#3726] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
 61130: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnAlertingEv 52925: [#3725] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
 61131: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnAlertingEv 52925: [#3726] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
 61132: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, ConsultCallObserver RINGING
 61133: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:Call.transferStarted(52925) JTAPICallContact[id=58,implId=66342/2,state=STATE_ANSWERED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=10000000060,seq num=0,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
 
 '''''The consult call is answered by the agent'''''
 61325: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnConnectedEv 52925: [#3788] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
 61326: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 ConnConnectedEv 52925: [#3788] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, (P1-rmjtapi_1) 5336/1 CallCtlConnEstablishedEv 52925: [#3789] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
 61327: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnEstablishedEv 52925: [#3789] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
 61333: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, ConsultCallObserver TALKING - CallCtlConnEstablished, [52925::1/(P1-rmjtapi_1) GCID=(1,5336)->ACTIVE]->ESTABLISHED
 61335: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, Consult received Call TALKING, it's in correct state to transfer
 61336: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, ConsultCallObserver():Received msg from original call Interrupted
 61337: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallObservationEndedEv [#3790] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
 
 '''''Telephony Subsystem tries to complete transfer between the main and consult calls'''''
 61338: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, transfer(52925, consultCall)
 61339: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 CiscoTermConnSelectChangedEv CTI_1904 [#3792] Cause:100 CallCtlCause:0 CiscoCause:100 FeatReason:12, events on the AddressCallObserver.
 
 '''''CiscoTransferStartEv is received to mark the beginning of transfer completion'''''
 61340: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 66342/2 CiscoTransferStartEv [#3793] Cause:100 CallCtlCause:0 CiscoCause:129 FeatReason:2, events on the AddressCallObserver.
 61418: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 ConnDisconnectedEv 52925: [#3819] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, (P1-rmjtapi_1) 5336/1 CallCtlConnDisconnectedEv 52925: [#3820] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, events on the AddressCallObserver.
 61428: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 TermConnDroppedEv CTI_1904 [#3821] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, (P1-rmjtapi_1) 5336/1 CallCtlTermConnDroppedEv CTI_1904 [#3822] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, (P1-rmjtapi_1) 5336/1 ConnDisconnectedEv 1904: [#3823] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, (P1-rmjtapi_1) 5336/1 CallCtlConnDisconnectedEv 1904: [#3824] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, (P1-rmjtapi_1) 5336/1 CallInvalidEv [#3825] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, events on the AddressCallObserver.
 61439: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 CallObservationEndedEv [#3826] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
 61454: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 66342/2 CiscoTransferEndEv [#3834] Cause:100 CallCtlCause:0 CiscoCause:129 FeatReason:2, events on the AddressCallObserver.
 61455: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 66342/2 CallObservationEndedEv [#3835] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
 61457: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:Call.transferAnswered(52925) JTAPICallContact[id=58,implId=66342/2,state=STATE_ANSWERED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=null,seq num=-1,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
 61458: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:Call.transferring(52925) JTAPICallContact[id=58,implId=66342/2,state=STATE_ANSWERED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=null,seq num=-1,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
 
 '''''CiscoTransferEndEv is received to mark the end of transfer completion'''''
 61459: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got CiscoTransferEndEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true
 61460: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got TransferStart event, and final call 66342/2 is the same as the consult call, Transferred call in event (P1-rmjtapi_1) GCID=(1,5336)->INVALID
 61461: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got CiscoTransferStartEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true
 
 '''''The call is transferred to the agent. The main call goes out of the Telephony provider and it is now monitored by the RmCm provider'''''
 61462: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 gets TermConnDroppedEv, meta code:134, cause code:100
 61463: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, TerminalConnection to Terminal: CTI_1904 is DROPPED, 66342/2, call transferring, Redirecting:false
 61464: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=58,implId=66342/2,state=STATE_ANSWERED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=null,seq num=-1,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
 61465: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:Call.transferred(52925) - transferring JTAPICallContact[id=58,implId=66342/2,state=STATE_TRANSFERRED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=null,seq num=-1,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
 61466: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, released TP[type=Cisco CTI Port,id=6,implId=1904,active=false,state=IDLE] from 1800, and releasing udpPort 24680
 61469: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.TermObservationEndedEvImpl received
 
 '''''The execution of the application task ends with the End Step'''''
 61470: Jan 15 10:45:46.457 CST %MIVR-ENG-7-UNK:Execute step of Task 19000000072 : End
 
 '''''CiscoTransferEndEv indicates success is true'''''
 61471: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got TransferEnd event, finalCall: (P1-rmjtapi_1) GCID=(2,66342)->INVALID, consultCall: (P1-rmjtapi_1) GCID=(2,66342)->INVALID, success: true, transferStart: false
 61472: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got TransferEnd event, finalCall: (P1-rmjtapi_1) GCID=(2,66342)->INVALID, consultCall: (P1-rmjtapi_1) GCID=(2,66342)->INVALID, success: true, transferStart: false
 61473: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got TransferStart event, and final call 66342/2 is the same as the consult call, Transferred call in event (P1-rmjtapi_1) GCID=(1,5336)->INVALID
</ol>
|-
! '''Release'''
| Release 7.0(1) onwards
|-
! '''Associated CDETS #'''
| NA
|-
|}
[[Category:Unified CCX, Release 8.0]]
[[Category:Unified CCX, Release 7.0]]

Guide to reading MIVR logs for Telephony Issues - ICD Call Flow - Revision history

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