Graceful shutdown does not work when Call Server is in partial service
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| In OAMP Call Server status shows as "UP" when actual Call server state is "Stopped". | | In OAMP Call Server status shows as "UP" when actual Call server state is "Stopped". | ||
|- | |- | ||
| - | ! ''' | + | ! '''Description''' |
| - | | When a graceful shutdown is performed | + | | Callserver goes to partial state when ICM PIM goes down. When a graceful shutdown is performed in the partial state the above error message appears. |
|- | |- | ||
| + | ! '''Possible Cause''' | ||
| + | | When a graceful shutdown is performed on a Call Server in partial state, it cannot perform the usual task of shutting down PIM and other services as it is already down and it goes to stopped state. However, call server windows service still shows running.|- | ||
! '''Recommended Action''' | ! '''Recommended Action''' | ||
| When the Call Server is in partial service, administrator should always do a normal shutdown instead of graceful shutdown. | | When the Call Server is in partial service, administrator should always do a normal shutdown instead of graceful shutdown. | ||
Revision as of 13:25, 20 June 2012
| Problem Summary | Graceful shutdown does not work when Call Server is in partial service. | ||
|---|---|---|---|
| Error Message | In OAMP Call Server status shows as "UP" when actual Call server state is "Stopped". | ||
| Description | Callserver goes to partial state when ICM PIM goes down. When a graceful shutdown is performed in the partial state the above error message appears. | ||
| Possible Cause | - | Recommended Action | When the Call Server is in partial service, administrator should always do a normal shutdown instead of graceful shutdown. |
| Release | Release 9.0(1) | ||
| Associated CDETS # | CSCtz61700 |
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