Graceful shutdown does not work when Call Server is in partial service

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! '''Error Message'''
! '''Error Message'''
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| In OAMP Call Server status shows as "UP" when actual Call Server state is "Stopped".
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| In OAMP Call Server status shows as "UP" when actual Call server state is "Stopped".
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! '''Possible Cause'''
! '''Possible Cause'''
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| When a Graceful shutdown is performed on a Call Server in partial state, it cannot perform the usual task of shutting down PIM and other services as it is already down and it goes to stopped state. However, Call Server windows service still shows running.
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| When a graceful shutdown is performed on a Call Server in partial state, it cannot perform the usual task of shutting down PIM and other services as it is already down and it goes to stopped state. However, call server windows service still shows running.
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! '''Recommended Action'''
! '''Recommended Action'''
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| When Call Server is in partial service, Administrator should always do a normal shutdown instead of Graceful shutdown.
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| When the Call Server is in partial service, administrator should always do a normal shutdown instead of graceful shutdown.
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! '''Release'''
! '''Release'''
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! '''Associated CDETS #'''
! '''Associated CDETS #'''
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| None'''
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| CSCtz61700'''
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Revision as of 14:13, 17 May 2012

Problem Summary Graceful shutdown does not work when Call Server is in partial service.
Error Message In OAMP Call Server status shows as "UP" when actual Call server state is "Stopped".
Possible Cause When a graceful shutdown is performed on a Call Server in partial state, it cannot perform the usual task of shutting down PIM and other services as it is already down and it goes to stopped state. However, call server windows service still shows running.
Recommended Action When the Call Server is in partial service, administrator should always do a normal shutdown instead of graceful shutdown.
Release Release 9.0(1)
Associated CDETS # CSCtz61700

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