Genesys T-Server: T-Server can’t connect to CTI-Server

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T-Server can't connect to CTI-Server.

Problem Summary	It appears (Maybe in the T-Server logs) that the T-Server is attempting to connect to CTI-server but is unsuccessful.
Error Message	Many - Non-Specific.
Possible Cause	Incorrect T-Server Host/Port configuration. UCCE system isn't the correct version (CTI-Server not 8.0(2) or above).
Recommended Action	Check if CTI-Server up and accepting connections (Look in the title Bar) - If not correct and retry. Check in the CTI-Server log for an OPEN_REQ. If none is seen check the Genesys Host/Port configuration and retry. Check the log to see if the OPEN_REQ has a matching OPEN_CONF - If so pursue Genesys T-Server troubleshooting. If an OPEN_REQ is seen in the CTI-Server log but a FAILURE_CONF is seen instead look at the failure reason. If a mal-formed message or invalid mask pursue T-Server troubleshooting. One reason would be if CTI-Server was pre 8.0 (CTI V14 or above and 8.0(2)+) is required.
Release	Release 8.0(2)
Associated CDETS #	N/A

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