Genesys T-Server: T-Server can’t connect to CTI-Server
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<th> <b>Possible Cause</b> | <th> <b>Possible Cause</b> | ||
</th><td> | </th><td> | ||
- | Incorrect T-Server Host/Port configuration. | + | * Incorrect T-Server Host/Port configuration. |
- | CTI-Server not 8.0(2) or above | + | * UCCE system isn't the correct version (CTI-Server not 8.0(2) or above). |
</td></tr> | </td></tr> | ||
<tr> | <tr> | ||
<th> <b>Recommended Action</b> | <th> <b>Recommended Action</b> | ||
</th><td> | </th><td> | ||
- | + | Check if CTI-Server up and accepting connections (Look in the title Bar) - If not correct and retry.<br> | |
- | + | <br> | |
- | + | Check in the CTI-Server log for an OPEN_REQ. | |
- | + | :If none is seen check the Genesys Host/Port configuration and retry.<br> | |
- | + | <br> | |
- | + | Check the log to see if the OPEN_REQ has a matching OPEN_CONF - If so pursue Genesys T-Server troubleshooting.<br> | |
+ | <br> | ||
If an OPEN_REQ is seen in the CTI-Server log but a FAILURE_CONF is seen instead look at the failure reason. If a mal-formed message or invalid mask pursue T-Server troubleshooting. One reason would be if CTI-Server was pre 8.0 (CTI V14 or above and 8.0(2)+) is required. | If an OPEN_REQ is seen in the CTI-Server log but a FAILURE_CONF is seen instead look at the failure reason. If a mal-formed message or invalid mask pursue T-Server troubleshooting. One reason would be if CTI-Server was pre 8.0 (CTI V14 or above and 8.0(2)+) is required. | ||
- | |||
</td></tr> | </td></tr> |
Latest revision as of 17:53, 4 May 2010
T-Server can't connect to CTI-Server.
Problem Summary | It appears (Maybe in the T-Server logs) that the T-Server is attempting to connect to CTI-server but is unsuccessful. |
---|---|
Error Message | Many - Non-Specific. |
Possible Cause |
|
Recommended Action |
Check if CTI-Server up and accepting connections (Look in the title Bar) - If not correct and retry.
|
Release | Release 8.0(2) |
Associated CDETS # | N/A |