Genesys T-Server: T-Server can’t connect to CTI-Server
m (T-Server Integration: T-Server can’t connect to CTI-Server moved to Genesys T-Server: T-Server can’t connect to CTI-Server: Renaming to be consistent with deployment name)
Revision as of 18:36, 27 April 2010
T-Server can't connect to CTI-Server.
|Problem Summary||It appears (Maybe in the T-Server logs) that the T-Server is attempting to connect to CTI-server but is unsuccessful.|
|Error Message||Many - Non-Specific.|
Incorrect T-Server Host/Port configuration. CTI-Server not 8.0(2) or above
Is CTI-Server up and accepting connections (Look in the title Bar) - If not correct and retry.
If no OPEN_REQ is seen in the CTI-Server log check the Genesys Host/Port configuration and retry.
If an OPEN_REQ is seen and an OPEN_CONF is seen the open handshake looks good, pursue Genesys T-Server troubleshooting.
If an OPEN_REQ is seen in the CTI-Server log but a FAILURE_CONF is seen instead look at the failure reason. If a mal-formed message or invalid mask pursue T-Server troubleshooting. One reason would be if CTI-Server was pre 8.0 (CTI V14 or above and 8.0(2)+) is required.
|Associated CDETS #||N/A|