Genesys T-Server: Enterprise (Genesys) RNA handling not working properly
Enterprise (Genesys) RNA handling not working properyl.
|Problem Summary||Where Genesys is doing enterprise level RNA (Ring No Answer) handling it doesn’t appear to be working properly.|
Not working properly is defined as either the phone rings forever, or UCCE RONA logic redirects the call instead of Genesys.
Check if UCCE RONA kicking in before Genesys RNA logic can take place.
|Associated CDETS #||N/A|