Genesys T-Server: Call to Genesys Enterprise with available agents does not go to UCCE
Call to Genesys Enterprise with does not go to UCCE that has available agents.
|Problem Summary||A call is made into a Genesys Enterprise system. There are available agents on UCCE but the call does not go to UCCE but takes some other action (Typically gets queued).|
Check if T-Server is connected to UCCE?
Note that the SkillGroupState is what matters for agent availability generally.
|Associated CDETS #||N/A|