Genesys T-Server:Not all UCCE call variables getting populated on Genesys desktop
Not all UCCE call variables getting populated on Genesys desktop.
|Problem Summary||During call flows (not post-routing necessarily) not all UCCE call variables appear on the Genesys Desktop. The key phrase here is 'not all' implying the mechanism is working but some are missing.|
Incorrect T-Server variable map configuration.
Check T-Server variable mapping - If incorrect correct and retest.
|Associated CDETS #||N/A|