General Troubleshooting: Server IP Address Has Been Changed

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Server IP Address Has Been Changed

Problem Summary The IP address of a Unified CVP server has been changed and is now listed as Not Reachable.
Error Message Not Reachable
Possible Cause The IP address of a Unified CVP server has been changed locally instead of from the Operations Console.
Recommended Action If you have already changed the IP address of the server, you may be able to delete it from the Operations Console, but the properties files on the server will not be deleted. This is due to the Operations Console not being able to access the server using original IP address. Adding the server with the new IP address to the Operations Console will add new property entries, but will not clean up the original property entries. The original property files will need to be cleaned up using a manual process. Contact your Cisco Partner or Cisco Technical Support for assistance when removing property files.

Below is the correct procedure for changing server IP addresses.

  1. Create the new device from the Operations Console. Use the original device as template. From the menu bar of the device, select the "Use As Template" option. Assign the new IP address to the new device and click Save. Do not select Save and Deploy since you have not changed the physical server to the new IP address.
  2. Delete the device from the Operations Console before changing the IP address of the server.
  3. Configure the new IP address on the local server.
  4. From the Operations Console, select Save and Deploy of the new device.
  5. Restart the server.
Release Release 7.0(2)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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