General Softphone: No buttons are enabled when the softphone starts and the status bar indicates Disconnected

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No buttons are enabled when the softphone starts and the status bar indicates Disconnected

Problem Summary There are no buttons enabled when the softphone starts and the status bar indicates Disconnected.
Error Message None.
Possible Cause This symptom indicates that the softphone is unable to connect to a CTI OS Server to get configuration information. This may be due to an incorrectly configured or unreachable configuration server.
Recommended Action See the tips listed under Incorrect Configuration for more information on how to resolve this problem.
Release Release 7.5(x)
Associated CDETS # None.

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