General Issues

From DocWiki

(Difference between revisions)
Jump to: navigation, search
(5 intermediate revisions not shown)
Line 1: Line 1:
-
== '''QUERIES: (eGActive DB)''' ==
+
:* [[QUERIES: (eGActive DB)]]
 +
:* [[Activity Chart]]
-
'''Note:'''
+
[[Category:Unified Contact Center Express]]
-
Open SQL Query window, '''Note''' to change to eGActive DB.
+
[[Category:Unified Contact Center Enterprise]]
-
 
+
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
-
 
+
[[Category:Unified CCE, Release 8.0]]
-
:* '''How do we monitor Chat/eMail activities at CIM level ?'''
+
-
: Run below SQL query selecting eGain Active DB.
+
-
: select * from egpl_casemgmt_activity where activity_id > activityid
+
-
: example :activityid = 27789
+
-
: The above Query is used to check whether Chat/email requests are comming into CIM and their states.(request queued,request assigned to an agent,request completion,exit status of request).
+
-
 
+
-
+
-
:* '''How do we map chat/email agent details at with ICM/CIM level ?'''
+
-
: Run below SQL query selecting eGain Active DB.
+
-
: select * from egpl_user
+
-
: The above query displays agent information at CIM Level with skillTarget id.
+
-
: select * from egicm_user
+
-
: The above query displays agent information at ICM Level with skillTarget id with ICM Agent ID.
+
-
 
+
-
+
-
:* '''How do we see event history for a particular activity ?'''
+
-
: Run below SQL query selecting eGain Active DB.
+
-
: select * from egpl_event_history_case_mgmt where activity_id > activityid.
+
-
 
+
-
+
-
:* '''How do we see event history for a CIM user ?'''
+
-
:select * from egpl_event_history_user
+
-
 
+
-
+
-
:* '''How do we see event history for a CIM user ?'''
+
-
:select DATEADD(ss, event_date/1000, '1/1/1970') from egpl_event_history_user;
+
-
 
+
-
+
-
:* '''How to check status of CIM Services from DB ?'''
+
-
: '''System:'''
+
-
: select * from EGPL_DSM_PROCESS
+
-
 
+
-
: '''Instance:'''
+
-
: select * from EGPL_DSM_INSTANCE
+
-
 
+
-
: '''State:'''
+
-
: - running
+
-
: - stopped
+
-
: - starting
+

Revision as of 07:51, 24 February 2011

Rating: 3.0/5 (1 vote cast)

Personal tools