General: Logs indicate playing music, caller hears dead air

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General: Logs indicate playing music, caller hears dead air

Problem Summary Unified CVP and Gateway logs both indicate that Unified CVP is playing Music On Hold (MOH) to the caller, but the caller hears dead air.
Error Message None.
Possible Cause Attempting to Queue to a Unified ICM Skill Group (Assignment Queue) viaUnified CVP. Unified CVP logs indicate it is playing media to caller. Call is established, butcaller hears dead air.
Recommended Action On the gateway, make sure you do NOT have a line that says: "no ip route". If you do, type "ip route" to double-negate it.
Release Release 7.6(1)

Rating: 0.0/5 (0 votes cast)

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