General: Logs indicate playing music, caller hears dead air
From DocWiki
(Difference between revisions)
m (1 revision) |
Docwikibot (Talk | contribs) m (Bot: Adding {{Template:Required Metadata}}) |
||
| Line 1: | Line 1: | ||
| + | {{Template:Required Metadata}} | ||
== General: Logs indicate playing music, caller hears dead air== | == General: Logs indicate playing music, caller hears dead air== | ||
Latest revision as of 19:24, 18 December 2009
General: Logs indicate playing music, caller hears dead air
| Problem Summary | Unified CVP and Gateway logs both indicate that Unified CVP is playing Music On Hold (MOH) to the caller, but the caller hears dead air. |
|---|---|
| Error Message | None. |
| Possible Cause | Attempting to Queue to a Unified ICM Skill Group (Assignment Queue) viaUnified CVP. Unified CVP logs indicate it is playing media to caller. Call is established, butcaller hears dead air. |
| Recommended Action | On the gateway, make sure you do NOT have a line that says: "no ip route". If you do, type "ip route" to double-negate it. |
| Release | Release 7.6(1) |
