General: Experts phone never rings

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General: Experts phone never rings

Problem Summary Call is ready to be received by an expert advisor, but the phone never rings. Caller hears a busy signal.
Error Message None.
Possible Cause Possibility of a mismatch in the SIP port configuration.
Recommended Action Verify the SIP port in the SIP Trunk configuration matches the SIP port in the SIP Security Profile which is configured for that SIP Trunk.
Release Release 7.6(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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