General: Experts phone never rings
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Revision as of 22:11, 10 June 2009
General: Experts phone never rings
| Problem Summary | Call is ready to be received by an expert advisor, but the phone never rings. Caller hears a busy signal. |
|---|---|
| Error Message | None. |
| Possible Cause | Possibility of a mismatch in the SIP port configuration. |
| Recommended Action | Verify the SIP port in the SIP Trunk configuration matches the SIP port in the SIP Security Profile which is configured for that SIP Trunk. |
| Release | Release 7.6(1) |
| Associated CDETS # | None. |
