General: Expert logs into Cisco Unified Presence, but never receives a welcome message

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Expert logs into Cisco Unified Presence, but never receives a welcome message

Problem Summary Expert logs into Cisco Unified Presence, but never receives a welcome message. The agent state monitoring tool show agent all shows expert as Available but NOT_READY.
Error Message None.
Possible Cause The Runtime server may not be in service.
Recommended Action Verify the runtime server is running.
Release Release 7.6(1).
Associated CDETS # None.

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