| Problem Summary
| Agents are logged in and available in Unified Expert Advisor, but they don't show up as logged in or ready in Unified ICM real time monitor.
|
| Error Message
| None.
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| Possible Cause
| These expert advisors (agents)also don't appear in the ICM Agent Explorer.
|
| Recommended Action
|
- Verify all expert advisors have first name and last name in Cisco Unified Presence server,and in the Unified Expert Advisor operations console.
- Verify that the runtime server is in service (Operations Console > Serviceability > ControlCenter).
- Verify that the skill group peripheral number in the ICM Skill Group Explorer matches theskill group peripheral number" in Unified Expert Advisor's Assignment Queue configuration page (Operations Console > Daily Management > Assignment Queues). If they do not match,then you can change it in Unified ICM to match Unified Expert Advisor (it cannot be changedin the Unified Expert Advisor Operations Console).
|
| Release
| Release 7.6(1).
|
| Associated CDETS #
| None.
|
