http://docwiki.cisco.com/w/index.php?title=General:_Agents_logged_in/available_in_Unified_Expert_Advisor,_don't_show_up_in_Unified_ICM_(1)&feed=atom&action=history 2013-05-19T13:36:11Z Revision history for this page on the wiki MediaWiki 1.16.0 http://docwiki.cisco.com/w/index.php?title=General:_Agents_logged_in/available_in_Unified_Expert_Advisor,_don%27t_show_up_in_Unified_ICM_(1)&diff=25104&oldid=prev 2009-12-18T19:23:20Z

<p>Bot: Adding {{Template:Required Metadata}}</p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 19:23, 18 December 2009</td> </tr><tr><td colspan="2" class="diff-lineno">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">{{Template:Required Metadata}}</ins></div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Agents logged in/available in Unified Expert Advisor, don't show up in Unified ICM (1)==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Agents logged in/available in Unified Expert Advisor, don't show up in Unified ICM (1)==</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> </table>

Docwikibot http://docwiki.cisco.com/w/index.php?title=General:_Agents_logged_in/available_in_Unified_Expert_Advisor,_don%27t_show_up_in_Unified_ICM_(1)&diff=17674&oldid=prev 2009-06-10T22:11:17Z

<p>1 revision</p> <table style="background-color: white; color:black;"> <tr valign='top'> <td colspan='1' style="background-color: white; color:black;">← Older revision</td> <td colspan='1' style="background-color: white; color:black;">Revision as of 22:11, 10 June 2009</td> </tr></table>

Cchetty http://docwiki.cisco.com/w/index.php?title=General:_Agents_logged_in/available_in_Unified_Expert_Advisor,_don%27t_show_up_in_Unified_ICM_(1)&diff=17673&oldid=prev 2009-05-27T22:06:53Z

<p><span class="autocomment">Agents logged in/available in Unified Expert Advisor, don&#39;t show up in Unified ICM (1)</span></p> <p><b>New page</b></p><div>== Agents logged in/available in Unified Expert Advisor, don't show up in Unified ICM (1)==<br /> <br /> {| border=&quot;1&quot;<br /> |-<br /> ! '''Problem Summary'''<br /> | Agents are logged in and available in Unified Expert Advisor, but they don't show up as logged in or ready in Unified ICM real time monitor. <br /> |-<br /> ! '''Error Message'''<br /> | None.<br /> |-<br /> ! '''Possible Cause'''<br /> | These expert advisors (agents)also don't appear in the ICM Agent Explorer.<br /> |-<br /> ! '''Recommended Action'''<br /> |<br /> :* Verify all expert advisors have first name and last name in Cisco Unified Presence server,and in the Unified Expert Advisor operations console.<br /> :* Verify that the runtime server is in service (Operations Console &gt; Serviceability &gt; ControlCenter).<br /> :* Verify that the skill group peripheral number in the ICM Skill Group Explorer matches theskill group peripheral number&quot; in Unified Expert Advisor's Assignment Queue configuration page (Operations Console &gt; Daily Management &gt; Assignment Queues). If they do not match,then you can change it in Unified ICM to match Unified Expert Advisor (it cannot be changedin the Unified Expert Advisor Operations Console).<br /> |-<br /> ! '''Release'''<br /> | Release 7.6(1).<br /> |-<br /> ! '''Associated CDETS #'''<br /> | None.<br /> |-<br /> |}<br /> <br /> [[Category:Unified Expert Advisor, Release 7.6(1)]]</div>

Cchetty