| Problem Summary
|| Agents are logged in and available in Unified Expert Advisor, but they don't show up as logged in or ready in Unified ICM real time monitor.
| Error Message
| Possible Cause
|| These expert advisors (agents)also don't appear in the ICM Agent Explorer.
| Recommended Action
- Verify all expert advisors have first name and last name in Cisco Unified Presence server,and in the Unified Expert Advisor operations console.
- Verify that the runtime server is in service (Operations Console > Serviceability > ControlCenter).
- Verify that the skill group peripheral number in the ICM Skill Group Explorer matches theskill group peripheral number" in Unified Expert Advisor's Assignment Queue configuration page (Operations Console > Daily Management > Assignment Queues). If they do not match,then you can change it in Unified ICM to match Unified Expert Advisor (it cannot be changedin the Unified Expert Advisor Operations Console).
|| Release 7.6(1).
| Associated CDETS #