Gateway Troubleshooting: Gateway Cannot Connect to ASR/TTS Server
(New page: == Gateway Cannot Connect to ASR/TTS Server == <table border="1"><tr><td> '''Problem Summary''' </td><td>Gateway cannot connect to ASR/TTS server. </td></tr><tr><td> '''Error Message''' ...)
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Revision as of 18:12, 18 September 2009
Gateway Cannot Connect to ASR/TTS Server
|Problem Summary||Gateway cannot connect to ASR/TTS server.|
|Possible Cause||There is a connectivity problem between the gateway and the ASR/TTS server or there are not enough ASR/TTS licenses available.|
|Recommended Action||Check that the Gateway has the correct IP addresses for the ASR and TTS servers, as well as the ASR and TTS backup servers.
Run a series of ping tests to each of the IP addresses of the ASR and TTS servers and backup server. Verify that there is network connectivity to each of the servers.
Check that the ASR and TTS services are running.
Check that the IVR Service configuration is correct.
|Associated CDETS #||None.|