Fax calls are being marked as customer abandoned

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Problem Summary Fax calls are being marked as customer abandoned
Error Message NA
Possible Cause This can happen when the call gets disconnected from gateway side before CPA is complete. Hence this call never gets detected as fax. If the call got disconnected within the abandoned call wait time period, then the call gets marked as customer abandoned.
Recommended Action It needs to be investigated from gateway side, as to why the call got disconnected even before CPA was done.
Release Release 8.5(1)
Associated CDETS # NA

Rating: 0.0/5 (0 votes cast)

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