Failover: The CTI OS server is ping-ponging when no clients are connected

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Revision as of 21:40, 1 October 2009

The CTI OS server is ping-ponging when no clients are connected

Problem Summary The CTI OS server is "ping-ponging" (failing over periodically) between CTI Server sides A and B when no clients are connected.
Error Message None.
Possible Cause In duplexed CTI server versions 4.6.2 and above, the CTI Server will periodically switch active sides if only CTI OS servers are connected to CTI Server and no clients are connected to any CTI OS server. This behavior was implemented to detect network outages that occur when no clients are connected. This will cause CTI OS to "ping-pong" as it follows the active CTI Server.
Recommended Action This is normal behavior.
Release Release 7.5(x)
Associated CDETS # None.

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