Expert Advisor 7.6 MOC Mobile Support

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[[Unified Expert Advisor, Release 7.6(1)]]
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[[Category:Unified Expert Advisor, Release 7.6(1)]]

Revision as of 16:54, 27 July 2009

Unified Expert Advisor Support of MOC on Mobile Phones.

Problem Summary We need to deploy an Unified Expert Advisor solution where some of the clients will be running MOC on Mobile Phones. Is this type of deployment supported and if so will the Unified Expert Advisor reporting still work (i.e expert 's talk time etc)?
Error Message N/A
Possible Cause N/A
Recommended Action MOC Mobile has been qualified with Unified Expert Advisor 7.6(1), but there is one caveat. Please see the updated Unified Expert Advisor 7.6(1) release notes here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_unified_expert_advisor/ea_761/release/notes/ea761rn.pdf

and look for CSCta13698 (MOC “on-the-phone” presence state not handled).

The workaround to resolve this issue is as follows... In Unified Expert Advisor OAMP > Daily Management > Presence Client State Map, create the following entry: IM Client Presence State: "on-the-phone" Unified Expert Advisor State: Inactive

Release Unified Expert Advisor 7.6(1)
Associated CDETS # N/A

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