Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file
Error in Cisco Unified CCX Administration when trying to upload a prompt .wav file larger than 20MB (204800 Bytes)
|Problem Summary||An error is displayed in Cisco Unified CCX Administration when you try to upload a prompt .wav file in excess of 20MB (204800 Bytes).|
|Error Message||The page cannot be displayed.|
|Possible Cause||The .wav file is larger than the limit of 20MB (204800 Bytes). This limit is set by IIS in the configuration file %WINDIR%\system32\inetsrv\MetaBase.xml; setting AspMaxRequestEntityAllowed.|
Use an audio editing program to split the audio file into multiple pieces, each of which whose size is less than 20MB (204800 Bytes).
e.g., If you have a 40MB prompt .wav file named myPromptMessage.wav, split it into four 10MB prompt .wav files, and upload them to the Prompt Repository. Your play prompt step should look like this:
Play Prompt(--Triggering Contact--, P[myPromptMessagePart1.wav] + P[myPromptMessagePart2.wav] + P[myPromptMessagePart3.wav] + P[myPromptMessagePart4.wav])
Try to choose natural spoken pauses to split the file on. i.e., Don't split the file right in the middle of a word, but rather, in between sentences.
|Associated CDETS #||None.|