Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file - Revision history

Docwikibot: Bot: Adding {{Template:Required Metadata}}

2009-12-18T18:25:59Z

Bot: Adding {{Template:Required Metadata}}

← Older revision		Revision as of 18:25, 18 December 2009
Line 1:		Line 1:
		+	{{Template:Required Metadata}}
	== Error in Cisco Unified CCX Administration when trying to upload a prompt .wav file larger than 20MB (204800 Bytes) ==		== Error in Cisco Unified CCX Administration when trying to upload a prompt .wav file larger than 20MB (204800 Bytes) ==

Avholloway at 21:48, 5 November 2009

2009-11-05T21:48:55Z

← Older revision		Revision as of 21:48, 5 November 2009
Line 1:		Line 1:
-	== Error in Cisco Unified CCX Administration when trying to upload a ~~large~~ prompt.wav file ==	+	== Error in Cisco Unified CCX Administration when trying to upload a prompt .wav file larger than 20MB (204800 Bytes) ==

	{\| border="1"		{\| border="1"
	\|-		\|-
	! '''Problem Summary'''		! '''Problem Summary'''
-	\| An error is displayed in Cisco Unified CCX Administration when you try to upload a ~~large~~ prompt.wav file.	+	\| An error is displayed in Cisco Unified CCX Administration when you try to upload a prompt .wav file in excess of 20MB (204800 Bytes).
	\|-		\|-
	! '''Error Message'''		! '''Error Message'''
Line 10:		Line 10:
	\|-		\|-
	! '''Possible Cause'''		! '''Possible Cause'''
-	\| The .wav file is ~~large~~.	+	\| The .wav file is larger than the limit of 20MB (204800 Bytes). This limit is set by IIS in the configuration file %WINDIR%\system32\inetsrv\MetaBase.xml; setting AspMaxRequestEntityAllowed.
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
	\|		\|
-	~~Manually move~~ the file to the ~~repository~~ to ~~resolve~~ the ~~issue~~.	+	Use an audio editing program to split the audio file into multiple pieces, each of which whose size is less than 20MB (204800 Bytes).
		+
		+	e.g., If you have a 40MB prompt .wav file named myPromptMessage.wav, split it into four 10MB prompt .wav files, and upload them to the Prompt Repository. Your play prompt step should look like this:
		+
		+	Play Prompt(--Triggering Contact--, P[myPromptMessagePart1.wav] + P[myPromptMessagePart2.wav] + P[myPromptMessagePart3.wav] + P[myPromptMessagePart4.wav])
		+
		+	Try to choose natural spoken pauses to split the file on. i.e., Don't split the file right in the middle of a word, but rather, in between sentences.
	\|-		\|-
	! '''Release'''		! '''Release'''

Cchetty: 1 revision

2009-08-12T19:50:36Z

1 revision

← Older revision

Revision as of 19:50, 12 August 2009

Sansahoo: /* Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file */

2009-07-23T15:03:22Z

Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file

New page

== Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file ==

{| border="1"
|-
! '''Problem Summary'''
| An error is displayed in Cisco Unified CCX Administration when you try to upload a large prompt.wav file.
|-
! '''Error Message'''
| The page cannot be displayed.
|-
! '''Possible Cause'''
| The .wav file is large.
|-
! '''Recommended Action'''
|
Manually move the file to the repository to resolve the issue.
|-
! '''Release'''
| Release 7.0(1)
|-
! '''Associated CDETS #'''
| None.
|-
|}

[[Category:Unified CCX, Release 7.0]]