Error in Cisco Unified CCX Administration when trying to upload a large prompt.wav file
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| - | == Error in Cisco Unified CCX Administration when trying to upload a | + | {{Template:Required Metadata}} |
| + | == Error in Cisco Unified CCX Administration when trying to upload a prompt .wav file larger than 20MB (204800 Bytes) == | ||
{| border="1" | {| border="1" | ||
|- | |- | ||
! '''Problem Summary''' | ! '''Problem Summary''' | ||
| - | | An error is displayed in Cisco Unified CCX Administration when you try to upload a | + | | An error is displayed in Cisco Unified CCX Administration when you try to upload a prompt .wav file in excess of 20MB (204800 Bytes). |
|- | |- | ||
! '''Error Message''' | ! '''Error Message''' | ||
| Line 10: | Line 11: | ||
|- | |- | ||
! '''Possible Cause''' | ! '''Possible Cause''' | ||
| - | | The .wav file is | + | | The .wav file is larger than the limit of 20MB (204800 Bytes). This limit is set by IIS in the configuration file %WINDIR%\system32\inetsrv\MetaBase.xml; setting AspMaxRequestEntityAllowed. |
|- | |- | ||
! '''Recommended Action''' | ! '''Recommended Action''' | ||
| | | | ||
| - | + | Use an audio editing program to split the audio file into multiple pieces, each of which whose size is less than 20MB (204800 Bytes). | |
| + | |||
| + | e.g., If you have a 40MB prompt .wav file named myPromptMessage.wav, split it into four 10MB prompt .wav files, and upload them to the Prompt Repository. Your play prompt step should look like this: | ||
| + | |||
| + | Play Prompt(--Triggering Contact--, P[myPromptMessagePart1.wav] + P[myPromptMessagePart2.wav] + P[myPromptMessagePart3.wav] + P[myPromptMessagePart4.wav]) | ||
| + | |||
| + | Try to choose natural spoken pauses to split the file on. i.e., Don't split the file right in the middle of a word, but rather, in between sentences. | ||
|- | |- | ||
! '''Release''' | ! '''Release''' | ||
Latest revision as of 18:25, 18 December 2009
Error in Cisco Unified CCX Administration when trying to upload a prompt .wav file larger than 20MB (204800 Bytes)
| Problem Summary | An error is displayed in Cisco Unified CCX Administration when you try to upload a prompt .wav file in excess of 20MB (204800 Bytes). |
|---|---|
| Error Message | The page cannot be displayed. |
| Possible Cause | The .wav file is larger than the limit of 20MB (204800 Bytes). This limit is set by IIS in the configuration file %WINDIR%\system32\inetsrv\MetaBase.xml; setting AspMaxRequestEntityAllowed. |
| Recommended Action |
Use an audio editing program to split the audio file into multiple pieces, each of which whose size is less than 20MB (204800 Bytes). e.g., If you have a 40MB prompt .wav file named myPromptMessage.wav, split it into four 10MB prompt .wav files, and upload them to the Prompt Repository. Your play prompt step should look like this: Play Prompt(--Triggering Contact--, P[myPromptMessagePart1.wav] + P[myPromptMessagePart2.wav] + P[myPromptMessagePart3.wav] + P[myPromptMessagePart4.wav]) Try to choose natural spoken pauses to split the file on. i.e., Don't split the file right in the middle of a word, but rather, in between sentences. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
