Error dialog: Unable to retrieve not ready reason codes - Revision history

Dosproul: 1 revision

2013-01-10T20:33:13Z

1 revision

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Revision as of 20:33, 10 January 2013

Lobruce at 21:55, 19 December 2012

2012-12-19T21:55:22Z

← Older revision		Revision as of 21:55, 19 December 2012
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	Errors similar to the following will appear in the webservice logs:		Errors similar to the following will appear in the webservice logs:

-	0000019182: 10.86.~~139~~.10: Oct 20 2011 09:30:34.160 -0400: %CCBU_http-8080-31-4-DB_RUNTIME_EXCEPTION: %[hibernate_error_message=DB Runtime Exception thrown from Hibernate Layer][hibernate_exception=org.hibernate.exception.GenericJDBCException: Cannot open connection]: DataBase not available <br>2011-10-20 09:30:34,160 ERROR [http-8080-42] util.JDBCExceptionReporter - Connections could not be acquired from the underlying database!<br>0000019183: 10.86.~~139~~.10: Oct 20 2011 09:30:34.161 -0400: %CCBU_http-8080-42-4-DB_RUNTIME_EXCEPTION: %[hibernate_error_message=DB Runtime Exception thrown from Hibernate Layer][hibernate_exception=org.hibernate.exception.GenericJDBCException: Cannot open connection]: DataBase not available <br>	+	0000019182: 192.168.1.1: Oct 20 2011 09:30:34.160 -0400: %CCBU_http-8080-31-4-DB_RUNTIME_EXCEPTION: %[hibernate_error_message=DB Runtime Exception thrown from Hibernate Layer][hibernate_exception=org.hibernate.exception.GenericJDBCException: Cannot open connection]: DataBase not available <br>2011-10-20 09:30:34,160 ERROR [http-8080-42] util.JDBCExceptionReporter - Connections could not be acquired from the underlying database!<br>0000019183: 192.168.1.1: Oct 20 2011 09:30:34.161 -0400: %CCBU_http-8080-42-4-DB_RUNTIME_EXCEPTION: %[hibernate_error_message=DB Runtime Exception thrown from Hibernate Layer][hibernate_exception=org.hibernate.exception.GenericJDBCException: Cannot open connection]: DataBase not available <br>

	\|-		\|-
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	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 8.5(3), Release 9.0(1)	+	\| Release 8.5(3), Release 9.0(1), Release 9.1(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
-	\| ~~Non~~	+	\| None
	\|}		\|}

-	<br>	+	<br>

-	[[Category:Cisco_Finesse,_Release_8.5]]	+	[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]] [[Category:Cisco_Finesse,_Release_9.1]]
-		+
-	[[Category:~~Cisco Finesse~~, ~~Release 9~~.0]]	+

Dosproul: 1 revision

2012-06-28T16:05:48Z

1 revision

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Revision as of 16:05, 28 June 2012

Lobruce at 14:19, 13 June 2012

2012-06-13T14:19:41Z

← Older revision		Revision as of 14:19, 13 June 2012
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	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 8.5(3)	+	\| Release 8.5(3), Release 9.0(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
-	\| ~~None.~~	+	\| Non
	\|}		\|}

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	[[Category:Cisco_Finesse,_Release_8.5]]		[[Category:Cisco_Finesse,_Release_8.5]]
		+
		+	[[Category:Cisco Finesse, Release 9.0]]

Dosproul: 1 revision

2012-01-04T20:56:57Z

1 revision

← Older revision

Revision as of 20:56, 4 January 2012

Lobruce at 21:36, 14 December 2011

2011-12-14T21:36:08Z

New page

== Error dialog: Unable to retrieve not ready reason codes ==

{| border="1"
|-
! '''Problem Summary'''
| After signing in, the agent sees an error message that states Finesse is unable to retrieve not ready reason codes from the server.
|-
! '''Error Message'''
|
Unable to retrieve Not Ready reason codes from the server. Please try again and if condition persists contact your administrator. 

Errors similar to the following will appear in the webservice logs:

0000019182: 10.86.139.10: Oct 20 2011 09:30:34.160 -0400: %CCBU_http-8080-31-4-DB_RUNTIME_EXCEPTION: %[hibernate_error_message=DB Runtime Exception thrown from Hibernate Layer][hibernate_exception=org.hibernate.exception.GenericJDBCException: Cannot open connection]: DataBase not available <br>2011-10-20 09:30:34,160 ERROR [http-8080-42] util.JDBCExceptionReporter - Connections could not be acquired from the underlying database!<br>0000019183: 10.86.139.10: Oct 20 2011 09:30:34.161 -0400: %CCBU_http-8080-42-4-DB_RUNTIME_EXCEPTION: %[hibernate_error_message=DB Runtime Exception thrown from Hibernate Layer][hibernate_exception=org.hibernate.exception.GenericJDBCException: Cannot open connection]: DataBase not available <br>

|-
! '''Possible Cause'''
| The database where Finesse stores not ready reason codes is down.
|-
! '''Recommended Action'''
|
#Check to see if the database is running by initiating the following VOS command: ''utils service list.''
# If the service "A Cisco DB" is not listed as started, use the following command to start the service: ''utils service start "A Cisco DB"''.
#If the service is listed as started or does not start, contact TAC.

|-
! '''Release'''
| Release 8.5(3)
|-
! '''Associated CDETS #'''
| None.
|}

<br>

[[Category:Cisco_Finesse,_Release_8.5]]