Error dialog: Unable to retrieve not ready reason codes

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Latest revision as of 20:33, 10 January 2013

Error dialog: Unable to retrieve not ready reason codes

Problem Summary After signing in, the agent sees an error message that states Finesse is unable to retrieve not ready reason codes from the server.
Error Message

Unable to retrieve Not Ready reason codes from the server. Please try again and if condition persists contact your administrator. 

Errors similar to the following will appear in the webservice logs:

0000019182: 192.168.1.1: Oct 20 2011 09:30:34.160 -0400: %CCBU_http-8080-31-4-DB_RUNTIME_EXCEPTION: %[hibernate_error_message=DB Runtime Exception thrown from Hibernate Layer][hibernate_exception=org.hibernate.exception.GenericJDBCException: Cannot open connection]: DataBase not available
2011-10-20 09:30:34,160 ERROR [http-8080-42] util.JDBCExceptionReporter - Connections could not be acquired from the underlying database!
0000019183: 192.168.1.1: Oct 20 2011 09:30:34.161 -0400: %CCBU_http-8080-42-4-DB_RUNTIME_EXCEPTION: %[hibernate_error_message=DB Runtime Exception thrown from Hibernate Layer][hibernate_exception=org.hibernate.exception.GenericJDBCException: Cannot open connection]: DataBase not available

Possible Cause The database where Finesse stores not ready reason codes is down.
Recommended Action
  1. Check to see if the database is running by initiating the following VOS command: utils service list.
  2.  If the service "A Cisco DB" is not listed as started, use the following command to start the service: utils service start "A Cisco DB".
  3. If the service is listed as started or does not start, contact TAC.
Release Release 8.5(3), Release 9.0(1), Release 9.1(1)
Associated CDETS # None


 

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