Error dialog: Unable to retrieve list of wrap-up reasons
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Error dialog: Unable to retrieve list of wrap-up reasons
Problem Summary | While on a call, an agent sees an error message in the wrap-up control that states Finesse is unable to retrieve a list of wrap-up reasons. |
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Error Message |
Unable to retrieve your list of wrap-up reasons. To try again, refresh the page. Errors similar to the following will appear in the webservice logs: 0000019182: 192.168.1.1: Oct 20 2011 09:30:34.160 -0400: %CCBU_http-8080-31-4-DB_RUNTIME_EXCEPTION: %[hibernate_error_message=DB Runtime Exception thrown from Hibernate Layer][hibernate_exception=org.hibernate.exception.GenericJDBCException: Cannot open connection]: DataBase not available |
Possible Cause | The database where Finesse stores the wrap-up reasons is down. |
Recommended Action |
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Release | Release 8.5(3), Release 9.0(1), Release 9.1(1) |
Associated CDETS # | None |