Error dialog: Unable to retrieve list of wrap-up reasons

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Errors similar to the following will appear in the webservice logs:  
Errors similar to the following will appear in the webservice logs:  
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0000019182: 10.86.139.10: Oct 20 2011 09:30:34.160 -0400:&nbsp;%CCBU_http-8080-31-4-DB_RUNTIME_EXCEPTION:&nbsp;%[hibernate_error_message=DB Runtime Exception thrown from Hibernate Layer][hibernate_exception=org.hibernate.exception.GenericJDBCException: Cannot open connection]: DataBase not available <br>2011-10-20 09:30:34,160 ERROR [http-8080-42] util.JDBCExceptionReporter - Connections could not be acquired from the underlying database!<br>0000019183: 10.86.139.10: Oct 20 2011 09:30:34.161 -0400:&nbsp;%CCBU_http-8080-42-4-DB_RUNTIME_EXCEPTION:&nbsp;%[hibernate_error_message=DB Runtime Exception thrown from Hibernate Layer][hibernate_exception=org.hibernate.exception.GenericJDBCException: Cannot open connection]: DataBase not available
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0000019182: 192.168.1.1: Oct 20 2011 09:30:34.160 -0400:&nbsp;%CCBU_http-8080-31-4-DB_RUNTIME_EXCEPTION:&nbsp;%[hibernate_error_message=DB Runtime Exception thrown from Hibernate Layer][hibernate_exception=org.hibernate.exception.GenericJDBCException: Cannot open connection]: DataBase not available <br>2011-10-20 09:30:34,160 ERROR [http-8080-42] util.JDBCExceptionReporter - Connections could not be acquired from the underlying database!<br>0000019183: 192.168.1.1: Oct 20 2011 09:30:34.161 -0400:&nbsp;%CCBU_http-8080-42-4-DB_RUNTIME_EXCEPTION:&nbsp;%[hibernate_error_message=DB Runtime Exception thrown from Hibernate Layer][hibernate_exception=org.hibernate.exception.GenericJDBCException: Cannot open connection]: DataBase not available
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! '''Release'''  
! '''Release'''  
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| Release 8.5(3), Release 9.0(1)&nbsp;
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| Release 8.5(3), Release 9.0(1), Release 9.1(1)
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! '''Associated CDETS #'''  
! '''Associated CDETS #'''  
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| None.
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| None
|}
|}
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<br>
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<br>&nbsp;
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[[Category:Cisco_Finesse,_Release_8.5]]
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[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]] [[Category:Cisco_Finesse,_Release_9.1]]
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[[Category:Cisco Finesse, Release 9.0]]
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Revision as of 21:54, 19 December 2012

Error dialog: Unable to retrieve list of wrap-up reasons

Problem Summary While on a call, an agent sees an error message in the wrap-up control that states Finesse is unable to retrieve a list of wrap-up reasons.
Error Message

Unable to retrieve your list of wrap-up reasons. To try again, refresh the page.

Errors similar to the following will appear in the webservice logs:

0000019182: 192.168.1.1: Oct 20 2011 09:30:34.160 -0400: %CCBU_http-8080-31-4-DB_RUNTIME_EXCEPTION: %[hibernate_error_message=DB Runtime Exception thrown from Hibernate Layer][hibernate_exception=org.hibernate.exception.GenericJDBCException: Cannot open connection]: DataBase not available
2011-10-20 09:30:34,160 ERROR [http-8080-42] util.JDBCExceptionReporter - Connections could not be acquired from the underlying database!
0000019183: 192.168.1.1: Oct 20 2011 09:30:34.161 -0400: %CCBU_http-8080-42-4-DB_RUNTIME_EXCEPTION: %[hibernate_error_message=DB Runtime Exception thrown from Hibernate Layer][hibernate_exception=org.hibernate.exception.GenericJDBCException: Cannot open connection]: DataBase not available

Possible Cause The database where Finesse stores the wrap-up reasons is down.
Recommended Action
  1. Check to see if the database is running by initiating the following VOS command: utils service list.
  2. If the service "A Cisco DB" is not listed as started, use the following command to start the service: utils service start "A Cisco DB".
  3. If the service is listed as started or does not start, contact TAC.
Release Release 8.5(3), Release 9.0(1), Release 9.1(1)
Associated CDETS # None


 

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