End Call: While in Wrapup state the other state buttons are not enabled to allow transition

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While in Wrapup state the other state buttons are not enabled to allow transition

Problem Summary While in Wrapup state, neither the Available/Ready nor the NotReady buttons are enabled to allow transition from the Wrapup state (IPCC only).
Error Message None.
Possible Cause This could happen if the application is waiting for Wrapup data before letting you leave the Wrapup state as will be the case if your Wrapup mode for this call is REQUIRED_WITH_DATA.
Recommended Action Enter data via the Wrapup dialog, which should pop up after you hang up the call. If that is not available, you will have to wait until the configured "Wrapup Time" (set in the ICM Configuration Manager's Agent Desk Settings) has passed, after which you will automatically go to the Available/Ready or NotReady state.
Release Release 7.5(x)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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