End Call: When the Wrapup dialog pops up, the strings in the combo box are not meaningful phrases
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When the Wrapup dialog pops up, the strings in the combo box are not meaningful phrases
| Problem Summary | When the Wrapup dialog pops up, the strings in the combo box are set to Insert incoming wrapup string 0 here, Insert incoming wrapup string 1 here, ..., instead of to meaningful phrases (IPCC Only). |
|---|---|
| Error Message | None. |
| Possible Cause | The CTI OS Server has not had its Wrapup strings configured correctly. The Wrapup codes and corresponding strings are located in the Registry of the CTI OS Server machine at: HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS\CTIOS_<InstanceName>\ctios\Server\Agent\WrapupStrings\Incoming |
| Recommended Action | Replace the default Wrapup strings with more meaningful ones, adding more if necessary. NOTE: You must restart CTI OS Server and the softphone too for your changes to take effect. Refer to the CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for details on how to configure Wrapup strings. |
| Release | Release 7.5(x) |
| Associated CDETS # | None. |
