End Call: When the Wrapup dialog pops up, the strings in the combo box are not meaningful phrases

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== When the Wrapup dialog pops up, the strings in the combo box are not meaningful phrases ==
== When the Wrapup dialog pops up, the strings in the combo box are not meaningful phrases ==

Latest revision as of 17:44, 18 December 2009

When the Wrapup dialog pops up, the strings in the combo box are not meaningful phrases

Problem Summary When the Wrapup dialog pops up, the strings in the combo box are set to Insert incoming wrapup string 0 here, Insert incoming wrapup string 1 here, ..., instead of to meaningful phrases (IPCC Only).
Error Message None.
Possible Cause The CTI OS Server has not had its Wrapup strings configured correctly. The Wrapup codes and corresponding strings are located in the Registry of the CTI OS Server machine at:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS\CTIOS_<InstanceName>\ctios\Server\Agent\WrapupStrings\Incoming
Recommended Action Replace the default Wrapup strings with more meaningful ones, adding more if necessary. NOTE: You must restart CTI OS Server and the softphone too for your changes to take effect. Refer to the CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for details on how to configure Wrapup strings.
Release Release 7.5(x)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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