End Call: The Wrapup dialog cannot be dismissed
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The Wrapup dialog cannot be dismissed
| Problem Summary | The Wrapup dialog cannot be dismissed because the OK button is disabled (IPCC only). |
|---|---|
| Error Message | None. |
| Possible Cause | The OK button is disabled because your Wrapup mode (configured in the ICM's Agent Desk Settings) for this call is REQUIRED_WITH_DATA. |
| Recommended Action | Either select one of the lines in the dialog, or enter your own data in the edit box before the OK button will enable. |
| Release | Release 7.5(x) |
| Associated CDETS # | None. |
