End Call: The Wrapup dialog cannot be dismissed

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The Wrapup dialog cannot be dismissed

Problem Summary The Wrapup dialog cannot be dismissed because the OK button is disabled (IPCC only).
Error Message None.
Possible Cause The OK button is disabled because your Wrapup mode (configured in the ICM's Agent Desk Settings) for this call is REQUIRED_WITH_DATA.
Recommended Action Either select one of the lines in the dialog, or enter your own data in the edit box before the OK button will enable.
Release Release 7.5(x)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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